Stephanie Garcia
Lakewood,Colorado
Summary
Accomplished Branch Manager with a proven track record at Us Bank, specializing in risk mitigation and relationship building. Expert in enhancing organizational talent through strategic hiring and employee development. Achieved significant improvements in client service and operational efficiency, demonstrating a keen ability to manage bank security and customer relationships.
Overview
5
5
years of professional experience
Work History
Branch Manager
Us Bank
11.2021 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed strategic plans for day-to-day financial operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Examined customer loan applications for loan approvals and denials.
Banker
Academy Bank
04.2019 - 11.2021
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Education
No Degree -
Community College of Denver
Denver, COGED -
Emily Griffith Technical College
Denver, CO01.2009
Skills
- Bank security expert
- Risk Mitigation
- Sales professional
- Relationship building and management
- Cash handling expertise
- Customer Service
- Employee Development
Accomplishments
- Board member on the Proud to serve business resource group
- Completed The Branch Leader Development Program
- received numerous Shield Awards
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Us Bank
11.2021 - Current
Banker
Academy Bank
04.2019 - 11.2021
No Degree -
Community College of Denver
GED -
Emily Griffith Technical College