Stephanie Garcia
Houston ,TX
Summary
Proven performer at Mambo Seafood, adept in customer service and strong multitasking, I elevated guest experiences through exceptional service and team collaboration. Mentored staff, enhancing productivity and service quality. Skilled in cash handling and public speaking, I consistently met business needs with flexibility and creativity, driving customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Waitress
Mambo Seafood,
07.2013 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Cashier
Mambo Seafood
07.2013 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Trainer
Mambo Seafood
07.2013 - 09.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
GED - Cosmetology
North Star
Houston Tx11.2019
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
creativity
Public speaking
Languages
Español
Native or Bilingual
Inglés
Professional Working
Timeline
Waitress
Mambo Seafood,
07.2013 - 09.2023
Cashier
Mambo Seafood
07.2013 - 09.2023
Trainer
Mambo Seafood
07.2013 - 09.2023
GED - Cosmetology
North Star
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