Summary
Overview
Work History
Education
Skills
Certification
Hamburger University
Timeline
Generic

Stephanie Garcia

Dallas,TX

Summary

Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Store Manager

Greenville Ave Pizza Company
Dallas, TX
04.2024 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Updated POS system with new products and promotional offers.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.

General Manager

McDonald's
Plano, TX
02.2021 - 03.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.

General Manager

McDonald's
Carrollton, TX
01.2010 - 01.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Accouningt

DePaul University
Chicago, IL
05-1997

Skills

  • Supply Ordering
  • Hourly shift management
  • Customer Service Management
  • Store operations oversight
  • Employee Training
  • Shift Scheduling
  • Report Generation
  • Personnel development
  • Budget Administration
  • Employee Terminations
  • Problem-Solving
  • Inventory Control

Certification

  • serve safe certificate
  • Batc certificate

Hamburger University

  • I attended Hamburger University with Macdonald's.

Timeline

Store Manager

Greenville Ave Pizza Company
04.2024 - Current

General Manager

McDonald's
02.2021 - 03.2024

General Manager

McDonald's
01.2010 - 01.2024

Accouningt

DePaul University

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Stephanie Garcia