STEPHANIE GARCIA
Modesto,CA
Summary
Experienced and friendly Receptionist with 5 years of dedicated service. Committed to warmly welcoming every patient with a smile and ensuring the smooth day-to-day operations of the front desk. Proficient in handling insurance verifications, authorizations, claims, managing phones, and addressing patients' concerns. 22 years of expertise as a Registered Dental Assistant with strong knowledge of dentistry practices. Well-rounded professional adept at multitasking, excelling in making dental impressions, sterilizing stations, and taking X-rays. Highly organized with extensive experience in chaotic environments.
Overview
3
3
years of professional experience
Work History
Surgery Scheduler
Sutter Health
Palo Alto, CA
03.2024 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patients in and out and collected payments.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities to set up surgeries for the Ear Nose and Throat.
RDA/Receptionist
Sunshine Family Dental
Pleasanton , CA
12.2022 - Current
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Processed payments and updated accounts to reflect balance changes.
- Verified patient insurance coverage and eligibility for dental services.
- Assisted patients in understanding their benefits packages, including co-payments, deductibles.
- Updated patient records when necessary due to changes in coverage or benefit levels.
- Collected, posted and managed patient account payments.
- Answered customer questions to maintain high satisfaction levels.
- Performed routine laboratory functions, including taking alginate impressions for study models.
- Sterilized instruments and equipment in accordance with established protocols.
- Prepared trays of instruments for dental procedures.
- Maintained inventory of supplies used during treatments.
- Set up operatories with appropriate instruments for each procedure prior to patient arrival.
- Collected payments from patients at time of service or following completion of treatment plan via cash or credit card transactions.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Supported dentist with completing minimally invasive and advanced surgical procedures.
Receptionist/RDA
Smileworld Family Dental
Cupertino, CA
09.2021 - Current
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Answered central telephone system and directed calls accordingly.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Responded to inquiries from providers regarding claim status, payment issues.
- Analyzed denied claims for potential resubmission or appeal opportunities.
Registered Dental Assistant
Stockton Creative Dental
Stockton, CA
04.2022 - 09.2022
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, root cannal and extrations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history and vital signs for future reference.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Helped Dentist complete routine and advanced procedures by preparing patients and instruments for expected needs.
Education
Dental Assistanting -
Bryman College
San Jose, CA06.2002
Skills
- PPE Compliance
- Dependable and Responsible
- Analytical and Critical Thinking
- Multitasking Abilities
- Decision-Making
- Teambuilding
- First Aid/CPR
- Problem-Solving
- Planning and Coordination
- Data entry proficiency
- Schedule Coordination
- Pre-operative review
- Updating charts
- Checking in patients
- Obtaining authorizations
- Educating patients
- Copay collecting
- Following up with patients
- Calendar Management
- Scheduling expertise
- Pre-authorization management
- Verifying insurance
- Insurance pre-certifications
- Insurance Verification
Timeline
Surgery Scheduler
Sutter Health
03.2024 - Current
RDA/Receptionist
Sunshine Family Dental
12.2022 - Current
Registered Dental Assistant
Stockton Creative Dental
04.2022 - 09.2022
Receptionist/RDA
Smileworld Family Dental
09.2021 - Current
Dental Assistanting -
Bryman College