Jessica Moore
Marysville
Summary
Surgery Scheduler skilled in coordinating surgical procedures and enhancing patient satisfaction. Strong background in managing insurance verification and ensuring compliance with health regulations. Demonstrates effective communication between patients and healthcare teams to streamline processes and support optimal patient outcomes.
Overview
16
16
years of professional experience
Work History
Surgery Scheduler
Bennett and Bloom
New Albany
10.2024 - Current
- Scheduled surgical procedures for multiple physicians and departments.
- Verified patient insurance details to prevent scheduling delays on surgery dates.
- Utilized scheduling software to optimize appointment times.
- Coordinated patient appointments and follow-up visits, improving patient satisfaction and care continuity.
- Facilitated communication between patients, surgeons, and nursing staff to streamline scheduling processes.
- Secured all required documents prior to scheduled procedures, minimizing potential delays.
- Ensured compliance with health regulations during scheduling processes.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Adhered to HIPAA guidelines when handling confidential information.
CNA
Southern Indiana Rehabilitation Hospital
New Albany
04.2022 - 09.2024
- Assisted patients with daily living activities and personal care to promote independence and comfort.
- Monitored vital signs and reported changes to nursing staff.
- Facilitated rehabilitation exercises to enhance patient mobility and recovery under physical therapists' guidance.
- Engaged with patients and families to clarify care needs and build trust through effective communication.
- Collaborated with the healthcare team to develop patient-centered care plans.
- Delivered emotional support and companionship to uplift patient spirits and enhance overall well-being.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Factory Production Worker
Kenco Logistics
Jeffersonville
03.2020 - 06.2022
- Operated machinery to assemble products, ensuring adherence to production schedules.
- Collaborated with team members to achieve daily production targets, enhancing team output.
- Inspected finished products for quality, ensuring adherence to specifications and reducing rework.
- Trained new employees on safety protocols and operational procedures, fostering a safer work environment.
- Maintained clean, organized work area, supporting safety compliance and operational efficiency.
- Monitored inventory levels and reported shortages to supervisors promptly.
- Followed standard operating procedures to minimize errors during production runs.
- Participated in team meetings to discuss process improvements and workflow enhancements.
Home Health Aide
Home Instead Senior Care Home
New Albany
02.2017 - 02.2020
- Provided personal care to clients, including bathing, dressing, and grooming.
- Assisted patients with personal hygiene tasks and household chores, promoting dignity and comfort.
- Assisted clients with mobility and daily living activities, enhancing their independence and quality of life.
- Monitored client health by tracking vital signs and reporting changes to nursing staff.
- Administered medications according to prescribed schedules and documented usage accurately.
- Cultivated trusting relationships with clients through active listening and companionship, enhancing emotional well-being.
- Collaborated with families to tailor care plans that aligned with individual client needs, ensuring personalized support.
- Maintained a clean and safe living environment by performing light housekeeping duties.
- Facilitated client participation in social activities to improve overall quality of life.
Medical Receptionist
North Clark Medical Group
Jeffersonville
03.2017 - 01.2020
- Greeted patients and coordinated front desk operations at North Clark Medical Group to create welcoming environment.
- Handled incoming calls, promptly addressing patient inquiries and ensuring satisfaction.
- Answered incoming calls, efficiently responding to inquiries from patients and medical offices to facilitate communication.
- Scheduled appointments and maintained efficient patient flow within the clinic.
- Verified patient information and processed insurance claims accurately.
Medical Receptionist
Community Medical Associates
Jeffersonville
05.2010 - 12.2017
- Greeted patients and managed front desk operations to create welcoming environment at North Clark Medical Group.
- Scheduled appointments and maintained efficient patient flow within the clinic.
- Verified patient information and processed insurance claims accurately.
- Handled incoming calls and addressed patient inquiries to enhance communication and patient satisfaction.
- Assisted medical staff with administrative tasks, streamlining workflows and contributing to overall clinic efficiency.
- Trained new receptionists on procedures and office protocols effectively.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Education
Associate of Applied Science - Health Information Management
Ivy Tech Community College of Indiana
Indianapolis, IN03-2005
Skills
- Surgery scheduling and appointment management
- Patient coordination and registration
- Pre-operative documentation
- EHR systems expertise
- Clinical documentation and operational compliance
- HIPAA compliance and confidentiality adherence
- Insurance verification and copay collection
- Chart updating and documentation scanning
- Patient check-in and follow-up
- Schedule coordination and calendar management
- Workflow optimization and team collaboration
- Healthcare communication and effective listening
- Attention to detail and reliability
- Multitasking capacity and typing speed
- Flexible availability and customer service
Education and Training
other
Timeline
Surgery Scheduler
Bennett and Bloom
10.2024 - Current
CNA
Southern Indiana Rehabilitation Hospital
04.2022 - 09.2024
Factory Production Worker
Kenco Logistics
03.2020 - 06.2022
Medical Receptionist
North Clark Medical Group
03.2017 - 01.2020
Home Health Aide
Home Instead Senior Care Home
02.2017 - 02.2020
Medical Receptionist
Community Medical Associates
05.2010 - 12.2017
Associate of Applied Science - Health Information Management
Ivy Tech Community College of Indiana