Stephanie German
Memphis,TN
Summary
Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.
Overview
10
10
years of professional experience
Work History
Housekeeping Lead
Brookdale Assisted Living
Germantown, Tennessee
08.2024 - Current
- General cleaning of residents rooms on a weekly basis
- Inspection of damages or maintenance issues to residents rooms
- Providing excellent communication with residents on a daily basis
- Maintaining cleanliness of public areas such as hallways, library and entertainment areas
Sales Associate
Five Below
Memphis, Tennessee
02.2023 - 06.2023
- Greeted customers as they entered store
- Assisted customers with self checkout, answered customers questions and handled complaints
- Assisted with stocking the store and putting away restock
- Managing cleanliness of stores daily
Call Agent
Crisp Connections
Collierville , Tennessee
08.2019 - 10.2019
- Answered customer inquiries regarding products, services, billing and technical issues.
- Provided customer service support for incoming calls and emails.
- Resolved customer issues using problem-solving skills.
- Identified opportunities to improve existing processes related to call center operations.
Crew Member
ServiceMaster
Collierville , Tennessee
02.2015 - 12.2017
- Emergency on call crew member for fire and water damage
- Salvage and pack items from fire or water damaged homes
- Clean up and throw out any unsalvageable items
- Clean up home after restoration
Education
GED -
Gateway Homeschool
Memphis, TN09-2020
Skills
- Communication
- Leadership
- Problem solving
- Microsoft word
- Gmail
References
References available upon request.
Timeline
Housekeeping Lead
Brookdale Assisted Living
08.2024 - Current
Sales Associate
Five Below
02.2023 - 06.2023
Call Agent
Crisp Connections
08.2019 - 10.2019
Crew Member
ServiceMaster
02.2015 - 12.2017
GED -
Gateway Homeschool