Stephanie Gillson
Oprations Admin
Rogers,MN
Summary
Accomplished Operations Administrator with a proven track record at FedEx Ground, enhancing team productivity and customer loyalty through effective problem-solving and staff training. Skilled in logistics management and verbal communication, I excel in fast-paced environments, consistently delivering quality customer service and exceeding operational goals.
Overview
12
12
years of professional experience
Work History
Operations Administrator
FedEx Ground
11.2022 - Current
- Provided answers to customer questions via phone and email.
- Assisted with documenting key processes and procedures and security protocols.
- Motivated and trained employees to maximize team productivity.
Personal Care Assistant
Accra Care
08.2017 - 11.2022
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Assisted with daily living activities, running errands, and household chores.
Beyond Sport
Customer Service Admin
03.2013 - 08.2022
- Maintained a clean work environment, resulting in fewer accidents and increased overall safety.
- Collaborated with team members for efficient workflow, completing projects within strict deadlines.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Physical Therapy
Buena Vista University
Storm Lake, IA 05.2001 -
Skills
Customer Support
Verbal and written communication
Logistics Management
Policy Enforcement
Staff Training
Staff Supervision
Quality Assurance
Customer Service
Problem-Solving
Time Management
Timeline
Operations Administrator
FedEx Ground
11.2022 - Current
Personal Care Assistant
Accra Care
08.2017 - 11.2022
Beyond Sport
Customer Service Admin
03.2013 - 08.2022
No Degree - Physical Therapy
Buena Vista University
05.2001 -