Stephanie Gohde
Louisville,KY
Summary
Patient and love working with other people. Strong passion for sales. Received first promotion within 8 months of working with Alliance Mobile (AT&T authorized retail). Great and friendly with guests and goes above and beyond. Loves to travel for work.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
Louisville, KY
01.2024 - Current
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Participated in team meetings to discuss strategies for improving service delivery and efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
Sales Representative
T-Mobile
Louisville, KY
07.2022 - 09.2023
- Commission based work, had the highest numbers for several months straight in my store
- Keeping area tidy
- Upselling different products while reaching a manageable price for guests
- Problem solving and handling guest dissatisfaction if applicable
- Reaching guest satisfaction and maintaining outstanding numbers and goals
- Guest resolution with minimal manger input, being able to de-escalate situations if a guest is not satisfied
- Developed and maintained customer relationships, enhancing loyalty and satisfaction.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Representative
Alliance Mobile
Louisville, KY
02.2025 - 10.2025
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Exceeded sales targets through effective communication and customer relationship building.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
Store Manager
Alliance Mobile
Louisville, KY
10.2025 - Current
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory management systems to reduce stock discrepancies.
- Led team meetings to communicate goals, expectations, and performance feedback.
- Developed promotional displays to increase product visibility and sales growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High school diploma - undefined
Southern High School
Louisville, KY06.2021
Skills
Relationship building
Product and service knowledge
Sales presentations
Sales strategy development
Product and service sales
Customer retention
Upselling and cross selling
Staff training
Performance tracking
Product promotions
Territory growth
Timeline
Store Manager
Alliance Mobile
10.2025 - Current
Sales Representative
Alliance Mobile
02.2025 - 10.2025
Server
Texas Roadhouse
01.2024 - Current
Sales Representative
T-Mobile
07.2022 - 09.2023
High school diploma - undefined
Southern High School