Professional Summary
Overview
Work History
Education
Skills
Timeline

Stephanie Golestani

CVS Healthcare
Las Vegas,NV
7
years of professional experience

Dynamic Customer Service Representative with CVS Healthcare, adept at resolving complex inquiries and enhancing customer satisfaction. Leveraged critical thinking and active listening to efficiently manage calls and escalate issues, achieving a high resolution rate. Proven expertise in complaint handling and data entry, ensuring compliance with HIPAA standards while delivering exceptional service.

Work History

Customer Service Representative

7 Years 5 Months
CVS Healthcare | 05.2019 - Current
  • Handled inbound customer calls, resolving prescription, benefit, and account inquiries with accuracy.
  • Navigated pharmacy systems to review eligibility, refill requests, and claim status updates.
  • Documented customer interactions and service resolutions in compliance with HIPAA requirements.
  • Coordinated issue escalation with pharmacy, claims, and support teams to resolve complex concerns.

Education

High School Diploma

Ranch High School | Las Vegas, NV | 01.1993

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Call center experience
Complaint handling
Complaint resolution
Call management
De-escalation techniques
Live chat support

Timeline

Customer Service Representative

CVS Healthcare
05.2019 - CurrentRead More

Ranch High School

High School Diploma
Read More
Stephanie Golestani