Stephanie Gomez
seguin,TX
Summary
Operations leader with over 20 years in hospitality and event management. Successfully directed large teams, optimized budgets, and implemented strategic initiatives that drove sales growth and enhanced customer satisfaction. Committed to operational excellence through strong organizational and communication skills.
Overview
21
21
years of professional experience
Work History
Managing Partner / General Manager
Darden Restaurants / GRMI
01.2016 - 01.2025
- Directed daily restaurant operations to enhance efficiency and quality across multiple locations.
- Managed profit and loss (P&L) performance while achieving financial objectives.
- Led hiring, training, coaching, and performance management of employees to build a skilled workforce.
- Ensured compliance with company policies and safety regulations for operational excellence.
- Developed strategic initiatives that drove sales growth and improved customer satisfaction.
- Oversaw scheduling, staffing, inventory, and labor management to optimize resource utilization.
- Implemented cost-saving measures that enhanced profitability and reduced waste.
- Monitored competitive landscape to adapt strategies maintaining market leadership.
Owner
Rustic Gardens Weddings & Events Center
01.2013 - 01.2016
- Owned and operated wedding and event venue, achieving high client satisfaction rates.
- Coordinated weddings, receptions, corporate events, and private celebrations, ensuring seamless execution and high client satisfaction.
- Managed vendor relationships and conducted client consultations for tailored experiences.
- Oversaw marketing efforts, budgeting, scheduling, and daily operations to maximize operational efficiency and client experience.
- Delivered exceptional customer service throughout all planning and execution stages.
- Developed website, social media presence, and branding strategies, increasing online visibility and client engagement.
Special Events & Educational Tour Coordinator
Tower of the Americas (Landry's Inc.)
San Antonio, Texas
01.2009 - 01.2013
- Coordinated weddings, receptions, rehearsal dinners, educational tours, and corporate events, enhancing guest experiences through meticulous planning.
- Managed event sales, marketing initiatives, and partnerships, increasing brand awareness and attracting new clients.
- Scheduled staffing for events to ensure adequate coverage and support. and group reservations for special events to ensure adequate coverage.
- Scheduled staffing and group reservations for special events, optimizing resource allocation to meet event demands.
- Communicated with staff to assign roles and responsibilities during events effectively.
- Coordinated vendor meetings to discuss logistics and requirements for successful events.
- Monitored tour budgets to ensure cost efficiency across all operations.
- Represented company at bridal expos and teacher orientation events to enhance visibility.
Restaurant Manager
Capparelli's Restaurant
La Vernia, Texas
01.2008 - 01.2010
- Managed daily restaurant operations to ensure seamless service and high customer satisfaction.
- Supervised staff scheduling and payroll preparation, optimizing labor costs effectively.
- Trained staff in customer service and safety protocols to improve operational efficiency.
- Hired and terminated employees, coordinating recruitment and onboarding processes to build a strong team.
- Ordered food and supplies from vendors to maintain stock levels for daily operations. to maintain optimal inventory levels for efficient service.
- Inspected dining areas regularly to ensure cleanliness and adherence to safety standards. for cleanliness, ensuring compliance with safety standards.
- Conducted cash handling, deposits, and vendor deliveries with precision.
- Opened and closed the business while adhering to operational standards.
Server / Hostess
Barn Door Restaurant
San Antonio, Texas
01.2006 - 01.2009
- Delivered exceptional customer service in fast-paced dining environment.
- Streamlined food and beverage order processing using POS systems to enhance service speed.
- Recorded customer orders quickly to reduce wait times. promptly to minimize wait times.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Resolved customer complaints by communicating directly with kitchen staff.
- Ensured efficient transitions during opening and closing of the restaurant. restaurant operations, ensuring smooth transitions.
- Processed cash transactions accurately at the point of sale. accurately while adhering to company procedures.
- Verified customer identification to enforce minimum age for alcohol sales. requirements for alcohol consumption by checking identification.
Restaurant Team Member
Capparelli's Restaurant
01.2005 - 01.2008
- Assisted with restaurant opening and closing procedures to ensure operational readiness.
- Delivered exceptional customer service by serving high-volume patrons efficiently.
- Coordinated with kitchen staff for timely and accurate food preparation and delivery of orders.
- Managed cash transactions and processed payments accurately at the register.
- Maintained cleanliness of dining area, ensuring compliance with health standards.
- Trained new team members on restaurant policies and procedures to uphold service quality.
- Resolved customer complaints promptly, leading to increased satisfaction and loyalty.
- Incorporated customer feedback to enhance service quality and refine menu offerings.
Administrative Assistant
Fundraisers Etc.
01.2004 - 01.2005
- Managed executive team scheduling and calendars to support efficient operations at fundraising organization.
- Coordinated logistics for events and meetings, ensuring seamless execution of details and enhancing attendee experience.
- Maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
- Communicated with vendors to facilitate service agreements, enhancing operational efficiency.
- Welcomed visitors to office, providing assistance and information about services. professionally, directing inquiries to appropriate personnel.
- Maintained organized filing systems for physical and electronic documents, ensuring accuracy and confidentiality of sensitive information.
- Delivered products and incentive awards to schools and organizations efficiently.
- Conducted sales calls to prospective clients to drive new business opportunities.
Education
High School Diploma -
Southside High School
San Antonio, TXSome College (No Degree) - Liberal Arts/Broadcasting Mass Communications
Palo Alto College
San Antonio, TXSkills
- Operations management
- Budget and P&L oversight
- Sales and business development
- Event planning
- Project coordination
- Vendor management
- Staff scheduling
- Leadership development
- Human resources management
- Training programs
- Strategic planning
- Customer engagement
- Market analysis
- Compliance standards adherence
- Public relations management
- Problem solving techniques
- Microsoft Office proficiency
ADDITIONAL EXPERIENCE
- Childcare Provider specializing in children with autism and ADHD
- Camera crew volunteer for church productions
- Featured as a weather reporter participant for KENS 5 during the Stock Show & Rodeo
- Farouk-Biosilk Hair Modeling Runway
- Extra in the movie "The Rookie"
- Telephone support representative for Zemog Computers
Timeline
Managing Partner / General Manager
Darden Restaurants / GRMI
01.2016 - 01.2025
Owner
Rustic Gardens Weddings & Events Center
01.2013 - 01.2016
Special Events & Educational Tour Coordinator
Tower of the Americas (Landry's Inc.)
01.2009 - 01.2013
Restaurant Manager
Capparelli's Restaurant
01.2008 - 01.2010
Server / Hostess
Barn Door Restaurant
01.2006 - 01.2009
Restaurant Team Member
Capparelli's Restaurant
01.2005 - 01.2008
Administrative Assistant
Fundraisers Etc.
01.2004 - 01.2005
High School Diploma -
Southside High School
Some College (No Degree) - Liberal Arts/Broadcasting Mass Communications
Palo Alto College