Job Search Status
Open to workDesired start date: Open to discussion
Stephanie Gomez
Seguin,TX
Work Preference
Summary
- Administrative Support Representative with 20+ years of experience managing executive operations, cross-functional teams, vendor contracts, and client communications. Skilled in project management, event planning, executive calendar control, and financial tracking. Proficient in data entry, database management, and CRM (customer relationship management) systems to maintain accurate records, draft official memos, and streamline office workflows. A detail-oriented professional with strong time management, problem-solving, and communication skills, seeking an administrative support role to deliver high-level organizational efficiency and dependable front-office management.
Overview
21
21
years of professional experience
Work History
Managing Partner / General Manager
Darden Restaurants / GRMI
Orlando, FL
01.2016 - 01.2025
- Directed daily administrative, operational, and facility workflows using proactive problem-solving and strict time management to maintain high standards of organization, safety, and compliance.
- Administered annual budgets, tracked operational expenses, and generated routine financial reports to optimize cost control and resource allocation.
- Managed relationships with key vendors, suppliers, and service providers—utilizing database management tools for data entry and contract tracking to streamline supply procurement.
- Coordinated master staff schedules, managed internal communication skills, drafted administrative memos, and onboarded new personnel through standardized training documentation.
Owner
Rustic Gardens Weddings & Events Center
Adkins, Texas
01.2013 - 01.2016
- Spearheaded a comprehensive business turnaround for an acquired venue, applying strategic problem solving to increase total sales by over 250%.
- Partnered with an external marketing agency to build the brand from the ground up, developing digital campaigns and leveraging analytics to drive online visibility and client acquisition.
- Demonstrated exceptional multi-tasking by executing end-to-end project management for weddings and corporate events while managing CRM client consultations and office administration workflows.
- Managed full P&L, operational budgeting, staff scheduling, and third-party vendor relationships to optimize efficiency and drive profit margins.
Special Events & Educational Tour Coordinator
Tower of the Americas (Landry's Inc.)
San Antonio, Texas
01.2009 - 01.2013
- Expanded educational tour sales from $40K to $300K+ annually and nearly tripled wedding department revenue to $150K+ by building end-to-end sales systems, marketing strategies, and team workflows.
- Spearheaded marketing initiatives, vendor partnerships, and expos—including bridal shows and teacher orientations—to significantly drive brand visibility and generate new client leads.
- Directed full-lifecycle project management and event planning for diverse events, including weddings, corporate functions, and educational tours, maintaining high guest satisfaction and strict budget compliance.
- Managed cross-functional scheduling, staffing, database management, and data entry for third-party vendor coordination to ensure seamless execution for all high-volume special events.
Restaurant Manager
Capparelli's Restaurant
La Vernia, Texas
01.2008 - 01.2010
- Served as the primary point of contact for guests and incoming calls, providing complete administrative support while managing reservations, guest inquiries, and front-of-house flow.
- Handled daily cash drawer balancing, credit card reconciliation, register audits, and data entry for accurate shift deposit reporting.
- Assisted in monitoring inventory levels, conducting weekly stock counts, and submitting order requisitions to maintain optimal supply levels.
- Managed shift scheduling, shift handovers, and front-of-house team member support to ensure smooth daily facility flow.
- Resolved customer complaints through fast problem-solving and strong customer relationship management (CRM), maintaining high client retention and positive community feedback.
Server / Hostess
Barn Door Restaurant
San Antonio, Texas
01.2006 - 01.2009
- Coordinated daily shift execution—including opening/closing procedures and kitchen communications—using strict time management to ensure smooth service flow in a fast-paced environment.
- Managed rapid order processing, POS system data entry, and cash transactions, optimizing order accuracy and minimizing guest wait times.
- Delivered top-tier customer service, leveraging effective communication skills and direct problem-solving to resolve guest inquiries and complaints alongside kitchen and management teams.
Restaurant Team Member
Capparelli's Restaurant
San Antonio, Texas
01.2005 - 01.2008
- Trained and mentored new team members on service standards, menu knowledge, and operational protocols, applying structured Organization to maintain high service quality across all shifts.
- Delivered prompt administrative support and customer service in a fast-paced environment, leveraging strong communication skills and problem-solving to resolve guest feedback and build brand loyalty.
- Managed opening and closing responsibilities while collaborating closely with kitchen staff to ensure seamless operational flow, accurate order delivery, and full health code compliance.
Administrative Assistant
Fundraisers Etc.
San Antonio, Texas
01.2004 - 01.2005
- Managed complex calendar management, executive scheduling, and office communications to streamline operations and provide high-level administrative support across a high-volume organization.
- Conducted targeted outreach calls to prospective clients, securing new business opportunities and managing the distribution of client incentives and program rewards.
- Communicated with key third-party vendors to coordinate service agreements, resolve operational bottlenecks, and support contract fulfillment.
- Maintained physical and electronic filing systems through accurate data entry and database management, safeguarding sensitive records with strict regulatory compliance.
Education
High School Diploma -
Southside High School
San Antonio, TXSome College (No Degree) - Liberal Arts/Broadcasting Mass Communications
Palo Alto College
San Antonio, TXSkills
- Administrative Support & Logistics: Executive Calendar Management Travel & Meeting Coordination Records & Document Management Office Logistics & Supply Procurement Facility & Vendor Coordination
- Business Communication & Client Relations: Client Engagement & Inquiries Public Relations & Outreach Multi-Line Phone Support Conflict Resolution Confidentiality & Data Privacy Compliance
- Financial & Process Control: Expense Tracking & Reporting Budget Monitoring Process Optimization Vendor Contract Administration Purchasing & Fulfillment
- Software & Technical Proficiency: Microsoft Office Suite (Excel, PowerPoint, Word) Database Maintenance Digital Filing Systems Virtual Communication Platforms (Zoom, Teams)
Timeline
Managing Partner / General Manager
Darden Restaurants / GRMI
01.2016 - 01.2025
Owner
Rustic Gardens Weddings & Events Center
01.2013 - 01.2016
Special Events & Educational Tour Coordinator
Tower of the Americas (Landry's Inc.)
01.2009 - 01.2013
Restaurant Manager
Capparelli's Restaurant
01.2008 - 01.2010
Server / Hostess
Barn Door Restaurant
01.2006 - 01.2009
Restaurant Team Member
Capparelli's Restaurant
01.2005 - 01.2008
Administrative Assistant
Fundraisers Etc.
01.2004 - 01.2005
High School Diploma -
Southside High School
Some College (No Degree) - Liberal Arts/Broadcasting Mass Communications
Palo Alto College
ADDITIONAL EXPERIENCE
- Specialized Caregiving: Childcare Provider specializing in support for children with Autism Spectrum Disorder and ADHD.
- Production & Media: Camera Crew Volunteer (Church Media Productions) La Vernia, TX | Weather Participant (KENS 5 Stock Show & Rodeo) San Antonio, TX| Extra (The Rookie feature film) Austin, TX | Runway Model (Farouk-Biosilk) San Antonio, TX.
- Technical & Client Support: Telephone Support Representative (Zemog Computers) San Antonio, TX.