Stephanie Gonder
Pontiac
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
27
27
years of professional experience
Work History
Mental Health Office Assistant
Centurion Health
Pontiac, IL
02.2026 - Current
- Manage daily office operations, ensuring efficient workflow and organization.
- Coordinate scheduling and communication between departments to enhance collaboration.
- Maintain filing systems and documentation accuracy to support administrative tasks.
- Assist in preparing reports and presentations for management review.
- Maintain confidentiality in handling sensitive information while performing administrative tasks.
- Facilitat smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Input data into spreadsheets and databases.
- Review files, records and other documents to obtain information to respond to requests.
Behavioral Health Technician
Centurion Health
Pontiac, IL, United States
07.2023 - Current
- Support mental health treatment plans, enhancing patient outcomes through effective interventions.
- Monitor patient progress, identifying areas for improvement to optimize therapeutic strategies.
- Implement individualized treatment plans, leading to noticeable improvements in patient engagement and overall well-being.
- Coordinate with healthcare teams to streamline communication, enhancing patient care and ensuring timely interventions.
- Monitor patient behavior and progress, utilizing data to adjust care strategies and achieve marked gains in treatment outcomes.
- Develope and lead therapeutic group activities, significantly increasing patient participation and promoting social skills development.
- Coordinate with multidisciplinary teams to create and execute integrated care plans, enhancing treatment efficacy.
- Train and monitor newly hired behavioral health technicians.
Registered Behavior Technician
The Place for Children With Autism
Bloomington, Il
07.2022 - 07.2023
- Implemented individualized treatment plans for children with autism, promoting skill development and behavioral improvement.
- Conducted regular assessments to track progress and adjust interventions based on client needs and responses.
- Collaborated with interdisciplinary teams to ensure consistency in care and support across all environments.
- Trained new staff on behavior intervention techniques, fostering a collaborative and effective team environment.
- Developed engaging activities tailored to individual learning styles, enhancing children's participation and motivation.
- Maintained accurate documentation of client behaviors and progress, ensuring compliance with regulatory standards.
- Analyzed data from behavioral interventions to identify trends, contributing to ongoing treatment plan adjustments.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Medical Office Associate
Dr. Saleh Obaisi
Clinton, IL
01.1999 - 05.2005
- Managed patient scheduling to optimize appointment flow and enhance office efficiency.
- Processed insurance claims accurately, improving reimbursement rates and reducing processing time.
- Maintained health records with precision, ensuring compliance with HIPAA regulations and data integrity.
- Coordinated communication between medical staff and patients, ensuring clarity and understanding of procedures.
- Trained new staff on office protocols and software systems, fostering a collaborative work environment.
- Collaborated with physician to deliver patient care by collecting vital signs and medical data
- Performed venipuncture and prepared specimens for laboratory analysis
- Administered EKGs and ensured accurate recording of cardiac activity
- Assisted with minor surgical procedures in a clinical office setting
Education
Master of Science - Psychology Applied Behavior Analysis
Purdue University Global
05-2024
Bachelor's Degree - Psychology Applied Behavior Analysis
Purdue University Global
03-2022
Skills
- Concierge-Level Customer Service & Patient Experience
- Complex Scheduling & Calendar Management
- Proactive Problem-Solving & Anticipation of Needs
- Attention to Detail & Documentation Accuracy
- Task Tracking & Follow-Through Management
- Time Management & Multi-Priority Organization
- Cross-Functional Collaboration & External Relationship Management
- Process Improvement & Workflow Optimization
- Confidentiality & HIPAA Compliance
- Remote Work & Digital Communication Tools (Microsoft Office, Adobe)
Timeline
Mental Health Office Assistant
Centurion Health
02.2026 - Current
Behavioral Health Technician
Centurion Health
07.2023 - Current
Registered Behavior Technician
The Place for Children With Autism
07.2022 - 07.2023
Medical Office Associate
Dr. Saleh Obaisi
01.1999 - 05.2005
Master of Science - Psychology Applied Behavior Analysis
Purdue University Global
Bachelor's Degree - Psychology Applied Behavior Analysis
Purdue University Global