Stephanie Goracke
Data License Specialist
Brashear,TX
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
36
36
years of professional experience
Work History
Data License Specialist
Choreograph
Richardson, TX
04.2013 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain accurate records.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Managed average of 80 customer license deliveries bi monthly through active communication and dedicated process.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Serviced existing accounts on regular basis to maximize revenue.
Senior Account Executive
Database USA
Omaha, NE
09.2012 - 04.2013
- Sold new products and services and developed new accounts to maximize revenue potential.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Analyzed key competitors to respond to competitive threats.
- Networked at events and prospected for new customers with diverse strategies.
- Facilitated account acquisition team progress, setting monthly targets and goals for revenue and customer satisfaction.
- Cold called prospects to explain partnership benefits, representing company values.
Senior Account Executive
Acxiom
Little Rock, AR
03.2007 - 09.2012
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Managed and maintained $1.9MM in strategic alliances
- Responded to RFP's and delivered on site presentations.
- Negotiated pricing and contract terms.
- Prepared documentation, finalized sales and maintained records.
Senior Account Executive
Experian
Allen, TX
04.1999 - 02.2007
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Managed and maintained $3.3MM in strategic alliances
- Responded to RFP's and delivered on site presentations.
- Negotiated pricing and contract terms.
- Prepared documentation, finalized sales and maintained records.
Account Executive
Experian
Lincoln, NE
06.1995 - 03.1999
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Presented product concepts and offerings to meet client specifications and preferences.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Managed sales cycle to maintain solid customer base.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Prepared additional quotes for current clients to upsell products and services.
Sales Associate
Experian
Lincoln , NE
02.1992 - 05.1995
- Supported Sr Account Executive by assisting with all aspects of servicing existing accounts.
- Engaged with customers to build rapport and loyalty.
- Managed database delivery processes.
- Established timeline and set client expectations.
Data Acquisition Specialist
Metromail
Lincoln, NE
03.1987 - 02.1992
- Assessed and monitored all data sources to ensure data integrity.
- Maintained organized file management system to promote accessibility.
- Input data into system and recorded order updates with 99.4% accuracy.
- Performed validation after each monthly update cycle.
Mapping Associate
Metromail
Lincoln, NE
03.1986 - 02.1987
- Translated client footprint into identifiable market selects.
- Generated essential material to assist sales.
- Expedited reports to assist sales in closing.
Education
High School Diploma -
Wymore Southern High School
Wymore, NE 05.1985 - 05.1985
Skills
Attention to Detail
undefinedTimeline
Data License Specialist
Choreograph
04.2013 - Current
Senior Account Executive
Database USA
09.2012 - 04.2013
Senior Account Executive
Acxiom
03.2007 - 09.2012
Senior Account Executive
Experian
04.1999 - 02.2007
Account Executive
Experian
06.1995 - 03.1999
Sales Associate
Experian
02.1992 - 05.1995
Data Acquisition Specialist
Metromail
03.1987 - 02.1992
Mapping Associate
Metromail
03.1986 - 02.1987
High School Diploma -
Wymore Southern High School
05.1985 - 05.1985
Similar Profiles
Brady ChambersBrady Chambers
SVP Solutions Implementation & Enablement at ChoreographSVP Solutions Implementation & Enablement at Choreograph
Gabriela NakhleGabriela Nakhle
Senior Project Manager at ChoreographSenior Project Manager at Choreograph
Kenny Peter ObiagwuKenny Peter Obiagwu
Product Support Analyst at WPP/ChoreographProduct Support Analyst at WPP/Choreograph