Summary
Overview
Work History
Skills
Timeline
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Heather Berge

Mays Landing,New Jersey

Summary

Friendly Customer Service Representative with over 6 years of experience working remotely ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

13
13
years of professional experience

Work History

CCC Frontline Sales Specialist - P&C License

Allstate Insurance
10.2023 - Current
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Streamlined sales processes for improved efficiency, resulting in increased productivity.

VP of Sales and Operations

Odin Grinders
10.2022 - Current
  • Increased company revenue by implementing strategic sales plans and targeting key market segments. Managed 30-plus orders a day.
  • Managed sales teams effectively, providing clear goals and performance feedback to drive success.
  • Launched new products successfully, leading cross-functional teams to ensure seamless execution from inception to market introduction.
  • Coordinated with marketing team to create impactful campaigns that generated leads and boosted sales figures.
  • Implemented CRM system to better track client interactions, improving overall customer service quality and satisfaction levels.

Real Estate Agent

Century 21 Atlantic Professional Realty
03.2020 - Current
  • Advise clients on market conditions, prices, mortgages, and related matters
  • Promote sales of properties through marketing, open houses, and participation in multiple listing services
  • Schedule showings, show properties, and negotiate contracts
  • Build client relationships
  • Advocated for buyer or seller needs with tireless dedication to customer satisfaction
  • Generated lists of properties compatible with buyers' needs and financial resources.

Staff Appraisal Reviewer/VA LAPP SAR

New Day USA
01.2021 - 05.2022
  • Work/review appraisal reports on a first-in/first-out basis while adhering to VA timeliness requirements
  • Review Veroscore tool and address High, Medium, and Low alerts as applicable along with unacceptable valuation and integrity risk scores
  • Perform a competent review in an efficient manner that satisfies all VA, UAD, Lender, and Local requirements
  • Contact the appraiser regarding any discrepancies to work towards resolution
  • Issue NOV accurately reflecting all applicable conditions
  • Review ROV packets for completeness and form an opinion prior to submissions to the appraiser and/or RLC.

Appraiser Assistant/Processor

Brian Musto & Co., LLC
04.2011 - 01.2021
  • Data Entry
  • Managed a detailed database of properties inspected and reports prepared
  • Completed an average of 25 residential appraisal reports per week on URAR in compliance with USPAP using Total/alamode software
  • Identified market trends and incorporated new data to keep appraisals current
  • Experienced in completing and reviewing Conventional, FHA, and VA Appraisals to ensure they met FHA and/or VA Lender Handbook requirements
  • Experience in researching and gathering information on the subject property and comparable sales to assist in determining the opinion of value and completion of the reports in concordance with specific program guidelines.

Skills

  • Communication & Interpersonal
  • Problem resolution
  • Self-management
  • Organization
  • Learning/Adaptability
  • Data Entry
  • Strong Work Ethic
  • Attention to detail
  • Empathy
  • Inquiry Handling
  • Client Relations
  • Relationship Selling/Building
  • Inventory Coordination
  • Sales Expertise

Timeline

CCC Frontline Sales Specialist - P&C License

Allstate Insurance
10.2023 - Current

VP of Sales and Operations

Odin Grinders
10.2022 - Current

Staff Appraisal Reviewer/VA LAPP SAR

New Day USA
01.2021 - 05.2022

Real Estate Agent

Century 21 Atlantic Professional Realty
03.2020 - Current

Appraiser Assistant/Processor

Brian Musto & Co., LLC
04.2011 - 01.2021

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Heather Berge