Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Greene

Hondo,TX

Summary

Accomplished Partner Support Specialist and Team Manager with a proven track record at eBay Inc and JP Morgan Chase. Expert in cross-functional coordination and training, I excel in enhancing partner and employee satisfaction, achieving over 95% in retention rates. Skilled in problem-solving and adaptability, I drive team productivity and compliance through innovative strategies and effective communication.

Overview

18
18
years of professional experience

Work History

Partner Support Specialist

EBay Inc
03.2021 - Current
  • Serve as a liaison between partners and internal teams, facilitating seamless collaboration on projects and initiatives.
  • Optimize partner retention by addressing concerns proactively and offering tailored solutions to meet their unique needs.
  • Collaborate with cross-functional teams to address partner needs and deliver optimal solutions.
  • Monitor partner performance metrics, identifying areas for improvement and implementing targeted action plans.
  • Conduct regular check-ins with partners to gather feedback and assess their level of satisfaction with the company''s services.
  • Enhance partner satisfaction by providing timely and efficient support on various issues.
  • Develope training materials for new team members to facilitate a smooth onboarding process.
  • Deliver exceptional service levels to partners while adhering to strict compliance standards set forth by the organization.

Team Manager

JP Morgan Chase
04.2007 - 03.2021
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Streamlined communication channels for increased efficiency in project execution and decision-making processes.
  • Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.

Education

High School Diploma -

Douglas MacArthur High School
San Antonio
05-2000

Skills

  • Cross-functional coordination
  • Training and coaching
  • SLA Compliance
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Excellent Communication
  • Team Collaboration
  • Multitasking
  • Relationship Building
  • Adaptability and Flexibility

Timeline

Partner Support Specialist

EBay Inc
03.2021 - Current

Team Manager

JP Morgan Chase
04.2007 - 03.2021

High School Diploma -

Douglas MacArthur High School

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Stephanie Greene