Stephanie Griffin
Cedar Rapids
Summary
Dynamic professional with extensive experience in crisis intervention and advocacy at Linn County Detention Center. Demonstrated success in building rapport and connecting families with essential resources, leading to improved community engagement. Proficient in data management and documentation, effectively supporting underserved populations and fostering positive behavioral outcomes.
Overview
19
19
years of professional experience
Work History
Youth Female Counselor
Linn County Detention Center
Cedar Rapids
09.2024 - Current
- Supervised dependent, neglected, or delinquent youth in Juvenile Detention Center.
- Assessed psychological, physical, and emotional needs of referred youth.
- Organized and implemented structured daily activities based on individual and group dynamics.
- Provided group and individual counseling to residents to promote positive behavior.
- Maintained ongoing security and safety checks for all residents.
- Responded to emergencies including escape attempts and medical crises effectively.
- Monitored medical needs and coordinated referrals to appropriate authorities.
- Implemented behavior management systems using token economy and behavior contracting.
Customer Service Gate Agent
Cedar Rapids Airport United/Delta Airlines
05.2017 - Current
- Serves our customers in both the ticketing and gate areas.
- Responsible for all aspects of the ticketing process - selling, printing reissue.
- Ensure customers have the proper documentation for travel
- Uses computers and assists customers with seat availability, gate announcements, the boarding process and, flight status.
- Works productively in public areas surrounded by other people and understands and responds to a variety of questions about travel information.
- Work productively under high stress or conflict situations
- Communication skills (interpersonal)
- Trustworthy, positive relations, rapport with others
Student Engagement/ Community Specialist
Grant Wood Elementary School
Cedar Rapids
08.2014 - 09.2024
- Advocated for students and families, enhancing engagement throughout academic year.
- Facilitated communication and respect among faculty, students, and families.
- Supported staff in understanding needs of underserved students.
- Documented observations to report attendance and behavioral issues thoroughly.
- Led after-school leadership program for minority girls in grades four and five.
- Participated in staff meetings and training sessions to improve collaboration.
- Established food pantry supporting students, families, and community members.
- Assisted with resources for homeless students, including transportation options.
Wellington Heights Family Support Worker
Four Oaks
Cedar Rapids
07.2012 - 08.2014
- Managed a caseload of 22-25 families and monitored their progress
- Refer families to community resources and coordinated services to assist them with overcoming barriers to self-sufficiency
- Taught families budgeting, nutrition, and parenting skills and refer to appropriate therapy/treatment providers when needed and encouraged
- Monitored family compliance with agency and funding regulations
- Thoroughly documented observations and family progress to meet reporting regulation for funding.
Expanded Food & Nutrition Educator
Iowa State University Extension
Marion
07.2006 - 07.2012
- Teach affordable
- Taught participants to community resources and educational opportunities
- Managed a caseload of 25-30 families and monitored family progress
Education
Master of Strategic Leadership (M.S.L) - Business Administration
Mount Mercy University
Cedar Rapids, IA01.2015
Master of Business Administration (MBA) - Business Administration and Management
Mount Mercy University
Cedar Rapids, IA01.2014
Bachelor of Applied Science (BA) - Business Administration
Mount Mercy University
Cedar Rapids, IA01.2010
Skills
- Advocacy and resource connection
- Community building
- Rapport establishment
- Relationship management
- Organizational skills
- Attention to detail
- Data management and documentation
- Crisis intervention
Timeline
Youth Female Counselor
Linn County Detention Center
09.2024 - Current
Customer Service Gate Agent
Cedar Rapids Airport United/Delta Airlines
05.2017 - Current
Student Engagement/ Community Specialist
Grant Wood Elementary School
08.2014 - 09.2024
Wellington Heights Family Support Worker
Four Oaks
07.2012 - 08.2014
Expanded Food & Nutrition Educator
Iowa State University Extension
07.2006 - 07.2012
Master of Strategic Leadership (M.S.L) - Business Administration
Mount Mercy University
Master of Business Administration (MBA) - Business Administration and Management
Mount Mercy University
Bachelor of Applied Science (BA) - Business Administration
Mount Mercy University
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