Stephanie Guastella
Orlando,FL
Summary
Knowledgeable Project Manager with strong background in operations management. Proven track record of optimizing workflows and implementing process improvements to enhance efficiency. Demonstrated expertise in team collaboration and problem-solving to achieve operational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Talent Operations Specialist
Activision Blizzard
01.2022 - 11.2024
- Optimized recruiting workflows and change management for the Corporate Functions team by documenting current processes, streamlining touchpoints with stakeholders, and training recruiters on updates, resulting in alignment through communication and greater team efficiency
- Established reporting best practices using Workday Recruit and Tableau, and presented data to leadership to highlight areas of opportunity, resulting in reduced time to fill for open requisitions
- Provided tactical support for Recruiters while partnering with cross-functional teams, including Legal, Benefits, and Comp, resulting in successful hiring and compliance in regulations
- Managed projects for the Talent Acquisition leadership team by scoping details with stakeholders, organizing information, communicating outcomes with the Talent team, and creating visualizations for training
Project Manager
Activision Blizzard
05.2021 - 11.2021
- Scoped and managed the successful execution of HR special projects, including the incorporation of new technology features, communication points, employee network collaboration, and diversity events
- Clearly communicated and continuously engaged with project team members and stakeholders throughout the lifecycle of projects to drive change and stay on schedule
- Identified and ensured resolution of all project-related issues as the front line of defense by proactively anticipating roadblocks, tackling challenges without delay to minimize risks
- Established and planned for key milestones and deliverables to ensure accountability and alignment
Member Engagement Manager
Winc
01.2019 - 03.2021
- Managed e-commerce marketing and membership projects to increase average order value while working cross-functionally with Product, Dev, Marketing Analytics and Customer Service teams
- Coordinated and prioritized customer journey initiatives based on feedback with cross-functional teams using Jira
- Created scope documents for project planning alignment on seasonal promotions, membership benefits, and product releases
- Oversaw team budget, negotiated contracts, and forecasted expenses in partnership with Finance and Analytics
Member Engagement Associate
Winc
01.2015 - 12.2018
- Managed projects from initiation to retrospective stages for Marketing and Customer Service teams
- Tracked metric performance with Domo and developed improvement plans for data-driven problem solving for projects
- Created targeted customer feedback decks and presented insights to leadership team, resulting in reaching company goals such as AOV and NPS
- Developed member loyalty programs to increase customer engagement and lifetime value
Office Coordinator
Advanced Dental Care of Palm Beach Gardens
01.2014 - 11.2014
- Facilitated daily standup meetings to achieve team alignment of expectations and goals
- Optimized schedule to increase production through efficiency of time management
- Maximized treatment plan coordination with Dentrix software
- Generated revenue by patient engagement and acceptance of treatment plans
Education
Bachelor of Arts - English
University of Central Florida
Orlando, FloridaSkills
- Jira
- Asana
- Microsoft Office
- Google Workspace
- Zendesk
- SurveyMonkey
- Delighted
- Responsys
- Tableau
- Workday
- LinkedIn Talent Solutions
- Monday Work Management
Certification
Project Management Professional (PMP), Project Management Institute
Timeline
Talent Operations Specialist
Activision Blizzard
01.2022 - 11.2024
Project Manager
Activision Blizzard
05.2021 - 11.2021
Member Engagement Manager
Winc
01.2019 - 03.2021
Member Engagement Associate
Winc
01.2015 - 12.2018
Office Coordinator
Advanced Dental Care of Palm Beach Gardens
01.2014 - 11.2014
Bachelor of Arts - English
University of Central Florida
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