Stephanie Guerrero
Rancho Mission Viejo,CA
Summary
Customer service and sales professional transitioning expertise into patient care roles. Proven track record in merchandising and strategic development, driving revenue growth and enhancing customer satisfaction. Known for exceptional product knowledge and persuasive communication skills that foster strong client relationships. Recognized for advanced sales techniques and a commitment to delivering outstanding results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Keyholder /3rd Manager
Claire's
Mission Viejo, CA
05.2024 - Current
- Performed opening and closing procedures such as counting the cash drawers, balancing receipts, and nightly deposits.
- Supported store manager and ASM by driving ear piercing sales, assisting customers with product selection, price checks, returns and exchanges.
- Assisted with store deliveries, visual merchandising, markdowns and promotions.
Sales Lead
Janie And Jack
Mission Viejo, CA
11.2022 - 05.2024
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Associate
Janie And Jack
Mission Viejo, CA
03.2022 - 11.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06.2021
Skills
- Stockroom Management
- Merchandise flow
- Customer Retention
- POS System Operation
- Customer Service
- Product Merchandising
- Visual Displays and Presentations
- Teamwork and Collaboration
- Goal-oriented
- Bilingual
- Mentoring and training
- Stress- management
Accomplishments
- Collaborated with management team to aid in store achieving best fiscal year in the 6 years store has been in location.
- Achieved successful POS system role out through personal resourcefulness and agility.
Languages
Spanish
Professional Working
Timeline
Keyholder /3rd Manager
Claire's
05.2024 - Current
Sales Lead
Janie And Jack
11.2022 - 05.2024
Sales Associate
Janie And Jack
03.2022 - 11.2022
High School Diploma -
Capistrano Valley High School