Stephanie Guevara
Commerce,California
Summary
Client-driven Lash Technician performs services to help clients achieve desired looks. Patient and engaging with great customer service skills. Educates clients on lash aftercare and promotes additional services to boost sales opportunities.
Overview
15
15
years of professional experience
Work History
Lash & Brow Artist
Luxx Glam Artistry
01.2016 - Current
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Consulted with clients to understand desired look and discuss available lash options.
- Followed strict safety standards to protect clients from injury or infection.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Maintained full schedule of appointments with over 10 clients per week
Travel Agent
Link Travel
01.2015 - 01.2016
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Shift Supervisor
Coffee Bean & Tea Leaf
07.2008 - 01.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Delivered successful training to various employees during tenure, educating on successful work processes and productivity strategies
Education
High School Diploma -
Bishop Conaty Our Lady of Loretto
Los Angeles, CA06.2008
Skills
- Sterilization Requirements
- Safety Training
- Video Tutorials
- Medical Records Management
- Accounting and Billing
- Room Lighting
- Educating Clients
- Outstanding Client Retention
Timeline
Lash & Brow Artist
Luxx Glam Artistry
01.2016 - Current
Travel Agent
Link Travel
01.2015 - 01.2016
Shift Supervisor
Coffee Bean & Tea Leaf
07.2008 - 01.2015
High School Diploma -
Bishop Conaty Our Lady of Loretto
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