Stephanie Guillen
Sparks,NV
Summary
Experienced Restaurant Manager offering strong record of accomplishment in running Quick food services. Effortlessly oversees smooth and efficient preparation of consistent, high-quality foods. Experienced in scheduling employees, managing inventory and keeping optimal profit balance.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Grimaldi's Pizzeria
Sparks, Nevada
06.2023 - Current
- Managed daily restaurant operations and ensured high service quality.
- Managed recruitment, hiring, onboarding, training, scheduling, and evaluation of staff to build a skilled team.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Trained and supervised staff to maintain efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Developed inventory control procedures that reduced waste and maintained optimal stock levels.
- Led weekly team meetings to address performance issues and deliver constructive feedback.
- Assisted chefs with food preparation tasks during busy shifts.
Restaurant Training Manager
Raising Canes
Sparks, NV
06.2021 - 06.2023
- Trained and mentored food service workers to enhance team quality and efficiency.
- Tested employees before and after training to assess effectiveness of courses and identify areas in need of improvement.
- Oversaw kitchen to enforce safe and sanitary practices, check portion control and assess meal presentation.
- Supervised food service workers to ensure smooth kitchen operations and deliver quality service.
- Forecasted customer loads to maintain adequate coverage and adjusted schedules accordingly.
- Managed food and supply inventory to keep adequate levels and reduce waste.
- Followed cash control and security procedures when implementing profit and loss strategies.
- Directed opening and closing procedures to maintain adherence to schedule.
- Kept building clean, organized and free of hazards, enforcing all policies and standards to reduce risk.
- Inspected incoming shipments to verify quality, quantity and freshness of goods.
Assistant Manager
Jack in the Box
Sparks, NV
05.2020 - 04.2021
- Educated teams on work priorities, empowering employees to self-organize and make informed decisions.
- Resolved escalated issues and identified solutions to avoid repeat problems.
- Fostered cooperative team environment that promoted high-performance standards and goal attainment.
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Trained team members on appropriate application of policies and procedures.
- Assisted manager in strategic inventory control to enhance cost efficiency.
- Made key decisions about hiring, discipline, coaching and managing associates.
- Worked with management team to react to customer service issues, customer complaints and business opportunities.
- Completed daily opening, closing and administrative tasks for smooth business operations.
Store Manager
Family Dollar
Sparks, NV
05.2019 - 07.2020
- Set performance expectations for employees and implemented improvement plans to achieve targets.
- Implemented loss prevention strategies to reduce shrinkage and control theft.
- Promoted team-oriented culture with shared sales, service, and productivity goals to enhance collaboration.
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses.
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
- Delegated assignments to meet coverage needs and maintain store standards.
- Guided customers to correct aisle locations within the store.
Assistant Store Manager
Calls Jr
Reno, NV
01.2016 - 04.2019
- Established customer relationships that increased repeat business and strengthened brand loyalty.
- Oversaw daily operations, enhancing efficiency through team collaboration and implementing process improvements.
- Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations.
- Resolved customer service issues with prompt, detailed responses to escalated complaints, fostering customer satisfaction.
- Evaluated employee skills, built staff teams and executed performance reviews.
- Developed employee strengths to improve engagement and remain competitive.
- Trained employees on store policies, sales techniques and new procedures.
- Coordinated employee schedules according to availability and made adjustments to cover shifts.
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
- Addressed issues to improve team dynamics, provided open communication and recommended discipline and terminations.
Education
ServSafe Manager Certification -
Skills
- Kitchen oversight
- Training and development
- Customer relationship-building
- Front of house operations
- Schedule coordination
- Employee supervision
- Operations management
- Inventory management
- Quality control
Languages
Spanish, Conversational
Timeline
Restaurant Manager
Grimaldi's Pizzeria
06.2023 - Current
Restaurant Training Manager
Raising Canes
06.2021 - 06.2023
Assistant Manager
Jack in the Box
05.2020 - 04.2021
Store Manager
Family Dollar
05.2019 - 07.2020
Assistant Store Manager
Calls Jr
01.2016 - 04.2019