Stephanie Guth
Metamora,IL
Summary
Dynamic Banquet Manager with proven expertise in optimizing event logistics, team management, and guest experience. Committed to enhancing client satisfaction while ensuring compliance with food safety and cost control.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Banquet Manager
Embassy Suites
East Peoria, IL
05.2021 - Current
- Coordinated event logistics to ensure seamless execution of banquets and special events.
- Managed staff scheduling and training, optimizing team performance during peak service periods.
- Oversaw inventory management, ensuring adequate supplies for events while minimizing waste.
- Developed and implemented standard operating procedures to enhance service delivery efficiency.
- Cultivated relationships with vendors and suppliers to secure favorable terms and improve procurement processes.
- Ensured compliance with health and safety regulations during all banquet operations and food service activities.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Directed and managed banquet functions for 950 person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Managed budgets for multiple banquets, ensuring cost-effective allocation of resources.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Use of Salesforce daily.
Event Servies Manager
Hyatt Regency Downtown
Louisville, KY
08.2017 - 03.2020
- Fostered relationships with clients, resulting in repeat business and referrals through exceptional service delivery.
- Developed strong relationships with vendors, facilitating smooth event logistics and favorable contract terms.
- Managed multiple events simultaneously, ensuring timely execution and successful outcomes.
- Managed budgets effectively, ensuring all events were delivered on time and within allocated financial resources.
- Increased revenue through upselling additional services and products to clients when appropriate.
- Enhanced client satisfaction by providing exceptional event services and seamless coordination.
- Trained and supervised event staff to complete tasks on time.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Developed detailed event reports, documenting all aspects of each event.
- Performed monthly inventory tracking and reporting.
- Assigned servers and coordinated set teams for events.
- Maintained billing records and processed event charges daily.
- Handled weekly payroll for staff.
- Average Customer Satisfaction Score of 95%.
- Procured new small wares, linen and banquet equipment as needed.
Assistant Catering Coordinator
Aramark at University of Tennessee
Knoxville, TN
01.2017 - 08.2017
- Coordinated catering events, ensuring seamless execution and adherence to client specifications.
- Developed menus tailored to diverse dietary needs, enhancing customer satisfaction.
- Controlled food costs by costings of all menu's.
- Managed event accounts and ensured timely daily billing.
Banquet Manager
Centerplate
Columbus, OH
02.2015 - 10.2016
- Assisted in launching operations as part of the opening management team.
- Utilized forecasting tools to optimize labor allocation and scheduling.
- Managed scheduling for up to 150 employees.
- Managed full procurement of smallwares, china, flatware and essential equipment.
- Performed monthly inventory counts to ensure accuracy and control.
- Responsible for labor projections while maintaining budget compliance.
Assistant Director of Banquets
Centerplate at the Ernest N. Morial Convention Center
New Orleans, LA
05.2013 - 02.2015
- Led operational strategies to enhance event efficiency and guest satisfaction.
- Managed budgeting and forecasting processes for large-scale events.
- Developed and implemented training programs for staff development and performance improvement.
- Collaborated with cross-functional teams to ensure seamless event execution.
- Oversaw and managed all facets of catering and banquet functions.
- Scheduled and disseminated information for a $23 million F&B operation.
- Responsible for labor projections within written budget.
Education
High School Diploma -
Metamora Township High School
Metamora, ILSkills
- Leadership qualities
- Venue coordination
- Team management
- Staff training
- Schedule coordination
- Food safety and sanitation
- Cost control
- Weddings background
- Dietary restriction compliance
- Continuous operational improvement
- Food item purchasing
- Standards enforcement
- Food sanitation regulations
- Teamwork
- Customer service
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Excellent communication
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Banquet Manager
Embassy Suites
05.2021 - Current
Event Servies Manager
Hyatt Regency Downtown
08.2017 - 03.2020
Assistant Catering Coordinator
Aramark at University of Tennessee
01.2017 - 08.2017
Banquet Manager
Centerplate
02.2015 - 10.2016
Assistant Director of Banquets
Centerplate at the Ernest N. Morial Convention Center
05.2013 - 02.2015
High School Diploma -
Metamora Township High School