Stephanie Guzzo
Bartlett,IL
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Videojet
Wood Dale, IL
10.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accuracy and timely updates.
- Enhanced customer satisfaction by implementing feedback mechanisms for continuous improvement.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Order Entry Specialist
PARTS TOWN
Addison, Illinois
01.2018 - 2021
- Parts Town makes finding and buying foodservice equipment parts easy and fast. Providing fast turn around on client orders with the world’s largest supply of in stock items.
- Provide excellent client service and ensures accuracy in each order opportunity.
- Relationship management offering personalized service keeping clients satisfied to establish repeat business.
- Fast-paced, demanding, technology forward and high-volume role.
- Utilize resources to execute client inquiries and requests.
- Administer challenge resolution when making important changes to orders.
- Shepherd inventory management by having a strong attention to detail.
- Corporate correspondence with clients, vendors and suppliers.
- Process eCommerce orders and returns in a timely manner
Circulation Tech Clerk II
BLOOMINGDALE PUBLIC LIBRARY
Bloomingdale, Illinois
01.2012 - 01.2018
- Bloomingdale Public Library provides access to informational, educational, cultural, and recreational library materials and services for adults & children. The Circulation Tech Clerk II is a supervisorial role, which assists patrons with account issues, administrative functions and is not limited to the following:
- Checked-in returned materials ensuring the items were not damaged, and that the correct items had been received.
- Checked-out materials to patrons and processed item holds.
- Tallied the number of hold and overdue notices using Microsoft Word and transferred that data into Excel for daily reporting.
- Stocked materials in decimal system order on carts upon return.
- Assisted in the planning and execution of various events and projects at the library.
- Repaired damaged materials.
- Processed new incoming materials.
Administrative Assistant
PORTILLO’S RESTAURANT GROUP
Bloomingdale, Illinois
01.2005 - 01.2012
- Supported leadership and restaurant staff as the Administrative Assistant. Provided administrative functions, cash handling and customer service at a very busy and demanding location.
- Balanced cash drawers at shift end ensuring accounting accuracy.
- Input accounting data into Excel and balanced daily ledger each shift.
- Accessed the safe and processed the cash bank to provide appropriate change to cashiers when needed.
- Assisted on the floor by processing patron's orders at the register, assembled and expedited orders.
Education
High School Diploma - High Honors
LAKE PARK HIGH SCHOOL
Bloomingdale, IllinoisSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Call center experience
- Microsoft Excel
- Order processing
Timeline
Customer Service Representative
Videojet
10.2021 - Current
Order Entry Specialist
PARTS TOWN
01.2018 - 2021
Circulation Tech Clerk II
BLOOMINGDALE PUBLIC LIBRARY
01.2012 - 01.2018
Administrative Assistant
PORTILLO’S RESTAURANT GROUP
01.2005 - 01.2012
High School Diploma - High Honors
LAKE PARK HIGH SCHOOL