Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEPHANIE HACKWORTH

Prestonsburg,KY

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

14
14
years of professional experience

Work History

Server

Bob Evans Restaurant
Paintsville, KY
09.2023 - Current
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Stayed informed about daily specials, new menu items, promotions.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Pharmacy Technician/Cashier

Med-Express
Paintsville , KY
01.2024 - 05.2024
  • Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
  • Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas.
  • Answered incoming calls promptly, courteously, and professionally.
  • Processed prescription orders using pharmacy software system.
  • Assisted pharmacists with the preparation of medications, including counting tablets and labeling bottles.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Maintained cleanliness of work area at all times.
  • Processed payments accurately using cash registers and credit card machines.

Server

Billy Ray’s Restaurant
Prestonsburg, KY
08.2023 - 12.2023
  • Presented menus and answered questions regarding items.
  • Informed customers of daily specials and signature menu items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Responded to cleaning duties at end of shift.

Server

Bob Evans
Paintsville, KY
08.2022 - 08.2023
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Customer Service Representative

Victoria's Secret
Kettering, OH
10.2021 - 02.2022
  • Assisted customers with ordering, sizing, checking availability, and navigating the VS website
  • Took incoming calls, chats from customers regarding lost packages, exchanges/returns, shipping information, billing, and other order-related and/or product inquiries
  • Utilized selling/negotiation skills to make effective recommendations to customers
  • Provided information about Victoria Secrets' policies and procedures
  • De-escalated problematic customer concerns
  • Educated customers on special pricing opportunities and company offerings
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
  • Exceeded company productivity standards.

Teacher

Our House at The Pinnacle
Lexington, KY
12.2014 - 03.2020
  • Organized educational materials and resources to create an engaging learning environment.
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Encouraged critical thinking skills through problem solving activities.
  • Established positive relationships with parents and guardians by regularly communicating student progress.
  • Integrated multicultural themes into instruction plans to foster respect for diversity among students.
  • Developed lesson plans that incorporated creative teaching techniques.
  • Adapted instructional methods based on individual student needs.
  • Established and enforced rules for behavior and procedures
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.

Pharmacy Technician

Food City Pharmacy
Prestonsburg, KY
09.2014 - 12.2014
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Restocked shelves with new supplies of medications as needed.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality
  • Maintained strict patient confidentiality
  • Used technology to help maintain accurate patient records, medication inventory, and orders
  • Took refill prescription orders
  • Organized and stored patient records, medication history, and insurance information
  • Teamed with peers, technicians, and pharmacists
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Received payment from customers and processed credit card transactions when necessary.

Intern / Work Study

Big Sandy Community and Technical College
Prestonsburg, KY
08.2010 - 12.2013
  • Provided information that assisted students with post-secondary transition
  • Established and maintained a good working relationship with secondary educational institutions
  • Conducted group and individual tours/presentations
  • Created a continuous flow of information between high school students, high school personnel, and college departments
  • Greeted and directed students in the financial aid office
  • Assisted the Office of Regional and Cultural Diversity
  • Organized and maintained filing and document management systems
  • Handled management of communication to executives
  • Directed customer communication to appropriate department personnel.

Education

Associate - Arts

Big Sandy Community & Technical College
Prestonsburg, KY
01-2013

Skills

  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Problem-Solving Skills
  • Exceptional customer service
  • Adaptive
  • Teamwork and Collaboration
  • Guest Engagement
  • POS operation
  • Product Sales

Timeline

Pharmacy Technician/Cashier

Med-Express
01.2024 - 05.2024

Server

Bob Evans Restaurant
09.2023 - Current

Server

Billy Ray’s Restaurant
08.2023 - 12.2023

Server

Bob Evans
08.2022 - 08.2023

Customer Service Representative

Victoria's Secret
10.2021 - 02.2022

Teacher

Our House at The Pinnacle
12.2014 - 03.2020

Pharmacy Technician

Food City Pharmacy
09.2014 - 12.2014

Intern / Work Study

Big Sandy Community and Technical College
08.2010 - 12.2013

Associate - Arts

Big Sandy Community & Technical College

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STEPHANIE HACKWORTH