Stephanie Hale
Moreno Valley,CA
Summary
Experienced craft bartender seeking work with high hopes of joining this team. I am looking to help build on an already growing company and help lead any future endeavors to success. I would want to transfer and utilize my useful work ethic, leadership skills and craft hospitality expertise in order to provide excellent service to guests, elevate bar standards and maximize profits. I believe that my thirst for knowledge of the craft, ability to multi-task and eagerness to constantly better myself would make me a good team player and an ideal candidate for this establishment.
Overview
10
10
years of professional experience
Work History
Bartender
Disneyland Hotel- Trader Sams & The Broken Spell
01.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender & Bar Consultant/Bar Manager
MBG Lifestyle Group- ProAbition, DTE, Salvatore's
05.2021 - 06.2024
- Assisted in bar program and opening of Proabition Los Angeles, Salvatore's San Diego and managed the bar at ProAbition Riverside.
- Consulted with cocktail menu changed at Downtown Experiment
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Authored detailed work plans to meet business priorities and deadlines.
Bartender
Level 8- Houston Hospitality
07.2023 - 02.2024
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Festival Bartender & Supervisor
DLS Events, LLC, F&B Innovations, Event Aces
11.2016 - Current
- Have worked events with companies such as DLS LLC., BBC, Activated Events, Event Aces, F&B Innovations etc. as bartender, zone supervisor and barback when needed.
- Ability to work long hours and flexible shifts
- Bartend and supervise raves, concert venues, private events, concerts, golf tournaments etc.
- Help manage multiple bars at a time ensuring each bartender is following ABC protocol and labor law protocols
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Work high volume, fast-paced events held by Insomniac, Goldenvoice etc.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Common knowledge of popular cocktails and mixed drinks. Work closely with bar backs to help set up, breakdown and maintain a stocked bar
- Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Bar Manager/Craft Bartender
The Lobby
09.2021 - 01.2023
- Responsible for creating cocktail menus for dinner, lounge, Tiki Tuesdays, nightclub and holidays.
- Created syrups, tinctures, infusions and liqueurs for all menus
- Organized educational events for the staff-including craft cocktails classes & tastings with brand ambassadors and distilleries
- Successfully managed and trained bar staff for cocktail lounge, restaurant & nightclub
- Decreased waste, following strict recipes and drink measurement protocol.
- Consulted with managers to organize special events and promotions.
- Implemented drink prep procedures that significantly reduced wasted stock when prepping batches and infusions
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Curated cocktail menus tripling revenue from previous menus
- Worked with media teams in order to successfully promote "instagrammable" cocktails across all social platforms & increase revenue
- Shrunk inventory costs through proactive evaluation and adjustment of vendor relationships-having vendors help with holiday events and help cover glassware for cocktails.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies
Craft Bartender
1909 Fluid & Fare
02.2019 - 06.2021
- Had to focus on quality and quantity simultaneously due to high volume numbers never straying from craft, speed, efficiency or hospitality
- Orchestrated pre-batch cocktails and prep systems in order to reduce time and focus on hospitality and increase bar revenue.
- Helped in curation with weekly/monthly/holiday menus in order to rotate product and bring new product in.
- Helped curate holiday event with seasonal menu, music, events and decorations "1909 Holidaze" that surpassed sales competition of Miracle pop up down the road
- Maximized food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events
Craft Bartender
The State
02.2017 - 04.2019
- Learned and practiced trades of the craft cocktail world focusing on quality over quantity by creating cocktails with fresh ingredients, artisanal spirits and liqueurs
- Assisted patrons of all menu items in helpful and inclusive ways
- Listened to patrons and made personal cocktails based off of their flavor profiles
- Created an atmosphere in which customers felt could create and be apart of their own cocktail
- Curated cocktails for the speakeasy menus and took the time and training to gain extensive artisanal spirit and beer knowledge
Bartender
Mission Inn Hotel & Spa
11.2015 - 01.2019
- Worked Festival of Lights and got asked to stay on multiple times
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
EMT Program -
Moreno Valley College
Moreno Valley, CA02.2017
Bachelor of Science - Animal Sciences
California Polytechnic State University
Pomona, CASkills
- POS Systems Aloha, Micros, Toast, Clover
- Cash Handling and Menu Reports
- Strong familiarity with bar and it's procedures
- Excel under pressure in high volume environments
- Hospitality and Guest Service
- BarSmarts Certified
- Vendor, Supply and Inventory Maintenance
- Mixology Techniques
- Menu Curator
- Hiring/Staff Training
- Bar Operations Management
- Food and Beverage Management
References
Roxanne Resendez- Hotel & Bar Manager, Disneyland Resort
714-395-7766
Andrew Martinez- Bar Manager, Mission Inn Hotel, Riverside
831-566-6699
Michael Lopez- Owner & Bar Director, Killer Queens Social House
Riverside
951-742-0654
Jessica Neblina- Director of Operations, Bar Owner/Manager, Bar Ni Modo
Riverside
951-218-1137
Jonathan Rosales- GM Campsite Brewing Company
951-218-1137
Ryan Mendez- GM Hamilton's Brewery, Rancho Cucamonga
909-644-3955
Timeline
Bartender
Disneyland Hotel- Trader Sams & The Broken Spell
01.2024 - Current
Bartender
Level 8- Houston Hospitality
07.2023 - 02.2024
Bar Manager/Craft Bartender
The Lobby
09.2021 - 01.2023
Bartender & Bar Consultant/Bar Manager
MBG Lifestyle Group- ProAbition, DTE, Salvatore's
05.2021 - 06.2024
Craft Bartender
1909 Fluid & Fare
02.2019 - 06.2021
Craft Bartender
The State
02.2017 - 04.2019
Festival Bartender & Supervisor
DLS Events, LLC, F&B Innovations, Event Aces
11.2016 - Current
Bartender
Mission Inn Hotel & Spa
11.2015 - 01.2019
EMT Program -
Moreno Valley College
Bachelor of Science - Animal Sciences
California Polytechnic State University