Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephanie Harris

South Charleston,OH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Interim Human Resources Director

Springfield Family YMCA
  • Acted as HR interim during annual vacations of the Business Manager, managing HR functions seamlessly
  • Worked within and across centers to determine the necessary utilization of staff, effectively aligning staffing levels with business needs to optimize productivity and service delivery.

Interim CEO

Springfield Family YMCA
  • Successfully assumed the role of Interim CEO during the Springfield YMCA CEO vacancy, providing leadership and strategic direction to the organization, guiding the YMCA in fulfilling its mission and achieving its goals
  • Led organizational transformation initiatives to adapt to changing community needs and market dynamics.

Senior Program Director - Membership

Springfield Family YMCA
08.2001 - 03.2024
  • Develop and implement comprehensive membership strategies to increase retention and acquisition rates.
  • Lead a team of membership coordinators to deliver exceptional member services and support.
  • Analyze membership data and trends to identify opportunities for growth and improvement.
  • Collaborate with marketing and communications teams to create targeted campaigns and promotions.
  • Manage the membership budget and ensure financial goals are met.
  • Oversee the planning and execution of member events, conferences, and networking opportunities.
  • Mentored junior staff members, fostering professional growth and skill development within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.

Operations Manager

Village of Yellow Springs
05.2011 - 11.2016
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.

Education

College Coursework in Nursing -

Clark State Community College
Springfield, OH
05.2006

Skills

  • Billing Processes
  • Budget Management
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Invoice Processing
  • Dispute Resolution
  • Adobe
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook, Teams)

Certification


  • Lifeguard Instructor (American Red Cross), 10/06/2023
  • Certified Pool & Spa Operator, 06/09/2023
  • Team Leader (YMCA of the USA), 02/23/2023
  • Clark County Leadership (Clark County), 04/27/2023
  • Leadership Academy (Ohio Alliance of YMCAs), 06/15/2023

Timeline

Operations Manager

Village of Yellow Springs
05.2011 - 11.2016

Senior Program Director - Membership

Springfield Family YMCA
08.2001 - 03.2024

Interim Human Resources Director

Springfield Family YMCA

Interim CEO

Springfield Family YMCA

College Coursework in Nursing -

Clark State Community College

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