Stephanie Harris
Lauderhill
Summary
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
9
9
years of professional experience
Work History
ACA Customer Service And Sales Representative
Enhance Health
09.2023 - 02.2025
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Member Experience Advisor
Nations Benefits
02.2023 - 09.2023
- Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
- Identified trends in member feedback, enabling targeted improvements to programs and services offered.
- Streamlined onboarding processes for new members, ensuring smooth transitions into the organization.
- Organized and executed member-focused events, fostering a sense of community and belonging among participants.
Medicare Insurance Agent
Together Health LLC
05.2022 - 02.2023
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
- Generated new leads through targeted marketing initiatives and strategic partnerships within the community.
- Boosted company reputation through consistent delivery of reliable, trustworthy advice to clients navigating the Medicare insurance market.
Customer Service Representative
Global Response
04.2021 - 05.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
Cashier/Server and Manager
Macca Tree Caribbean Restaurant
08.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Xerox
04.2016 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Camperdown High School
Kingston, Jamaica 06-2013
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Customer retention
- Negotiation tactics
- Customer needs assessment
Timeline
ACA Customer Service And Sales Representative
Enhance Health
09.2023 - 02.2025
Member Experience Advisor
Nations Benefits
02.2023 - 09.2023
Medicare Insurance Agent
Together Health LLC
05.2022 - 02.2023
Customer Service Representative
Global Response
04.2021 - 05.2022
Cashier/Server and Manager
Macca Tree Caribbean Restaurant
08.2020 - 04.2021
Customer Service Representative
Xerox
04.2016 - 07.2016
High School Diploma -
Camperdown High School
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