Stephanie Harris
Las Vegas ,NV
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Hartford Insurance Group
Los Angeles, CA
06.2019 - 10.2025
- Managed over 50 customer calls daily, ensuring effective communication and resolution of inquiries.
- Assisted clients with policy changes, ensuring accurate documentation and compliance.
- Utilized CRM software to track customer interactions and improve service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Asurion
Las Vegas, NV
02.2016 - 04.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
Associate of Science - Cyber Security
ICDC College
Los Angeles, CASkills
Customer relationship management
Conflict resolution
Policy compliance
Call center operations
Documentation accuracy
CRM software utilization
Product knowledge enhancement
Empathetic communication
Active listening
Data entry
Computer proficiency
Microsoft Excel
Microsoft outlook
Skills
- Administrative support
- Microsoft PowerPoint
- Microsoft Office Suite
- Customer relationship management (CRM)
Timeline
Customer Service Representative
Hartford Insurance Group
06.2019 - 10.2025
Customer Service Representative
Asurion
02.2016 - 04.2019
Associate of Science - Cyber Security
ICDC College