Stephanie Hartigan
LYNDHURST,NJ
Summary
Customer-focused operations and service professional with 15+ years of experience managing high-volume customer interactions, resolving escalated concerns, driving client retention, and leading teams in fast-paced environments. Proven ability to build lasting customer relationships, coordinate complex service requests, and exceed customer satisfaction goals while maintaining operational efficiency. Skilled in communication, problem-solving, team leadership, and revenue-focused service delivery. Recognized for creating exceptional customer experiences that drive loyalty, retention, and long-term business growth.
Overview
20
20
years of professional experience
Work History
TERRITORY CUSTOMER SUCCESS MANAGER
FOOD FLEET
04.2024 - Current
- Serve as primary point of contact for clients and vendors, ensuring exceptional service and successful project execution
- Coordinate logistics for large-scale, multi-state events while managing timelines, communications, and client expectations
- Resolve client concerns proactively and implement solutions that maintain customer satisfaction and retention
- Analyze operational and financial reports to support business planning and decision-making
- Collaborate across teams to ensure seamless customer experiences from onboarding through project completion.
- Nationally Remote
DEPARTMENT SUPERVISOR
TEXTING FOR LESS
06.2024 - 04.2025
- Develop and deploy custom job orders based on client specifications, ensuring timely delivery and client satisfaction
- Communicate seamlessly with clients and internal teams via phone, text, Slack, and Monday.com, ensuring clarity and efficiency
- Oversee employee schedules, delegate tasks, and ensure smooth operations through effective team management
- Resolve conflicts and address client concerns with professionalism and a focus on maintaining positive relationships
- NATIONAL HYBRID
SENIOR MANAGER
DOHERTY ENTERPRISES
CLIFTON, NJ
09.2019 - 12.2024
- Managed high-volume operations while maintaining a strong focus on customer satisfaction and service excellence
- Built lasting customer relationships that increased loyalty, retention, and repeat business
- Trained, coached, and developed team members on customer engagement and service standards leading them to supervisor positions
- Resolved customer escalations effectively while maintaining positive customer experiences
- Analyzed operational and financial performance to identify opportunities for improvement and growth
- Supported execution of marketing and promotional initiatives that increased customer engagement and revenue
CLIENT SUPERVISOR
DWIGHT CALIBRATION
LYNDHURST, NJ
02.2018 - 08.2023
- Managed client accounts and maintained accurate service records, documentation, and reporting
- Ensured compliance and accuracy across customer documentation and service deliverables
- Processed billing, invoicing, and reconciliations using QuickBooks/Salesforce
- Coordinated with internal departments to ensure timely completion of customer requests
- Developed tracking and reporting tools using Excel to improve operational visibility and efficiency
SUPERVISOR/LEAD TRAINER
RED ROBIN
CLIFTON, NJ
03.2015 - 10.2021
- Delivered exceptional customer experiences in a fast-paced environment
- Trained and mentored employees on service excellence, communication, and conflict resolution
- Resolved customer concerns and escalations while maintaining positive relationships
- Improved team performance through coaching, accountability, and employee development
GENERAL MANAGERS
BOOM BURGER
CLIFTON, NJ
02.2017 - 09.2019
- Managed client accounts and maintained accurate service records, documentation, and reporting
- Ensured compliance and accuracy across customer documentation and service deliverables
- Processed billing, invoicing, and reconciliations using QuickBooks/Salesforce
- Coordinated with internal departments to ensure timely completion of customer requests
- Developed tracking and reporting tools using Excel to improve operational visibility and efficiency
LEGAL ASSISTANT, MANAGER
PRESSLER & PRESSLER
PARSIPPANY, NJ
05.2006 - 05.2011
- Served as liaison between clients and legal teams, ensuring clear and timely communication
- Managed high-volume documentation with strict attention to accuracy and confidentiality
- Coordinated case progress and customer expectations across multiple jurisdictions
- Supported attorneys in delivering efficient, client-focused outcomes
SUPERVISOR DATA ENTRY
ADP, INC.
FLORHAM PARK, NJ
05.2006 - 05.2011
- Supported client onboarding and data management processes with a high degree of accuracy
- Maintained customer records and ensured timely updates across internal systems
- Assisted clients and internal stakeholders by resolving inquiries and directing requests appropriately
- Prepared reports and business documentation using Microsoft Excel and Word
- Supported administrative operations and process improvement initiatives
Education
BA - BUSINESS MANAGEMENT & HOSPITALITY
Skills
- Customer Service Excellence
- Service Advising
- Customer Retention & Loyalty
- Upselling & Revenue Growth
- Appointment Coordination
- Repair & Service Scheduling
- Customer Concern Resolution
- Team Leadership & Coaching
- Conflict Resolution
- CSI & Customer Satisfaction
- Relationship Building
- Business Operations
- Multi-Tasking in High Volume Environments
- Salesforce
- Microsoft 365
- Mondaycom
- QuickBooks
- Inventory & Process Management
Timeline
DEPARTMENT SUPERVISOR
TEXTING FOR LESS
06.2024 - 04.2025
TERRITORY CUSTOMER SUCCESS MANAGER
FOOD FLEET
04.2024 - Current
SENIOR MANAGER
DOHERTY ENTERPRISES
09.2019 - 12.2024
CLIENT SUPERVISOR
DWIGHT CALIBRATION
02.2018 - 08.2023
GENERAL MANAGERS
BOOM BURGER
02.2017 - 09.2019
SUPERVISOR/LEAD TRAINER
RED ROBIN
03.2015 - 10.2021
LEGAL ASSISTANT, MANAGER
PRESSLER & PRESSLER
05.2006 - 05.2011
SUPERVISOR DATA ENTRY
ADP, INC.
05.2006 - 05.2011