Summary
Overview
Work History
Skills
Timeline
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Stephanie Stewart

Longview,WA

Summary

Hardworking, self-motivated, dependable, professional who's detail-oriented, reliable and quick-paced worker with excellent attention to detail. Offering a strong record of integrity and hard work with 20 years of experience in managing office operations and modeling organizational efficiency, and instilling customer service excellence.

Overview

10
10
years of professional experience

Work History

Office Manager/Senior Customer Success Manager

Blossom Solar
Longview, WA
01.2021 - Current
  • Displayed exceptional verbal and written communication skills in conveying information with clarity.
  • Collaborated and coordinated solar system installations in compliance with industry standards.
  • Maintained efficient office operations by directing staff schedules, organizing meetings, and managing administrative tasks.
  • Provided assistance to customers in resolving technical issues with their solar systems, scheduling and troubleshooting site visits.
  • Conducted thorough examinations of building codes and regulations for each project before initiating work.
  • Ensured prompt response to customer inquiries regarding availability and schedule changes.
  • Drove effective client interaction, issue resolution, and ensured consistent high levels of customer satisfaction.
  • Identified areas of improvement in products or services by monitoring customer feedback.
  • Collaborated with sales staff to discuss strategies, tactics, goals, and objectives.
  • Recommended changes in policies or procedures related to customer service operations.

Administrative Assistant

Downing Diversified
Kalama, WA
03.2020 - 11.2021
  • Enhanced office performance by coordinating operations for optimal efficiency and compliance with company policies.
  • Developed and implemented training programs to ensure compliance with state standards.
  • Managed travel logistics for three field crews across five states.
  • Developed proposals and bid documents tailored to customer projects.
  • Monitored and tracked daily spending of field crews; generated comprehensive spending reports.
  • Ensured accurate maintenance and filing of monthly and quarterly state, federal, and fuel tax reports.
  • Supervised training programs focused on instilling knowledge of federal, state, and local regulations and requirements.
  • Successfully organize project materials by overseeing physical and digital files, tracking spreadsheets, and maintaining up-to-date reports.

Project Specialist III

Peace Health Medical Center
Longview, WA
09.2019 - 03.2020
  • Provided administrative support to two Nursing Directors, including organizing meetings and managing calendars.
  • Executed efficient organization and coordination of communications, presentations, spreadsheets, and project management activities.
  • Provided comprehensive administrative assistance to ten different committees by drafting agendas, supplying advanced materials, taking minutes and executing follow-up documents.
  • Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
  • Coordinated travel and hotel arrangements for corporate meetings and trips.
  • Planned events and department activities were organized by securing venues, creating guest lists, and coordinating catering services.

Lead Secretary

Van Fleet Chiropractic
Longview, WA
12.2014 - 07.2018
  • Rendered top-notch customer service to support a team of nine providers in a high-intensity office setting.
  • Managed front desk operations involving patient interactions, copay retrieval, arrangement of payment plans, handling multiline phone calls,and coordinating return appointments.
  • Created and distributed polished patient letters to employers, attorneys, referring providers alongside claims managers.
  • Verified insurance coverage, educating patients on benefits.
  • Executed accounts receivable responsibilities including invoicing, cash application processing, investigating insurance payment discrepancies, conducting reconciliations and resolving denials.

Skills

  • Customer Service Excellence
  • Precision and attention to detail, strong organizational skills
  • Self-Driven and motivated
  • Problem-solving abilities, dispute resolution
  • Experienced in Microsoft Office programs
  • Multi-task and time manage
  • Motivated and great team player

Timeline

Office Manager/Senior Customer Success Manager

Blossom Solar
01.2021 - Current

Administrative Assistant

Downing Diversified
03.2020 - 11.2021

Project Specialist III

Peace Health Medical Center
09.2019 - 03.2020

Lead Secretary

Van Fleet Chiropractic
12.2014 - 07.2018

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Stephanie Stewart