Stephanie Hartman
Mcconnellsburg
Summary
- Administrative expertise
- Medical record management
- Outstanding clerical and computer skills
- Time management
- Superb written and verbal communication abilities
- Patient transportation
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Inpatient Phlebotomy
Meritus Medical Center
Hagerstown
10.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Phlebotomist
Quest Diagnostics.
09.2022 - 08.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Cores
Volvo Power Train.
12.2020 - 09.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Phlebotomist
Meritus Health, Inc.
12.2020 - 01.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Assistant Sales Manager
Eddie Bauer
11.2019 - 01.2021
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
Administrative Assistant
Keystone Orthopedic Physical Therapy
05.2019 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
Phlebotomist Technician
Healthnetwork Labs
09.2017 - 11.2019
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Unit Secretary
Chambersburg Hospital
10.2014 - 01.2019
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
Unit Secretary
Meritus Medical Center
01.2011 - 01.2014
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
Patient Care Coordinator
SleepMed, Inc
01.2008 - 01.2011
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Medical Billing Specialist
Keystone Health Center
01.2006 - 01.2008
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues.
Medical Receptionist
Franklin County Heart Center
01.2003 - 01.2006
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Summit Behavioral Health Outpatient
01.2001 - 01.2003
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Associate in Arts/Healthcare Management -
HACC, Central Pennsylvania's Coummunity College-Harrisburg Campus
Certification in Phlebotomy -
HACC, Central Pennsylvania's Community College-Harrisburg Campus
Certification in Medical billing/Coding -
Thompson Institution-Chambersburg, PA
Skills
- Excellent data entry skills
- Multitasking Skills
- Good oral and communication skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Insurance verification and authorizations
Professional Healthcare Experience
- Quest Diagnostics., Carlisle., PA, 09/2022-Present, Phlebotomist
- Volvo Power Train., Hagerstown, MD, 12/2020-09/2022, Cores
- Meritus Health, Inc., Hagerstown , MD, 12/2020-01/2021, Phlebotomist
- Keystone Orthopedic Physical Therapy, 05/2019-12/2020, Administrative Assistant
- Eddie Bauer, Hagerstown MD, 11/2019-01/2021, Assistant Sales Manager
- Healthnetwork Labs, Waynesboro, PA, 09/2017-11/2019, Phlebotomist Technician
- Chambersburg Hospital, Chambersburg, PA, 10/2014-01/2019, Unit Secretary
- Meritus Medical Center, Hagerstown, MD, 01/2011-2014, Unit Secretary
- SleepMed, Inc, Frederick, MD, 01/2008-2011, Patient Care Coordinator
- Keystone Health Center, Chambersburg, PA, 01/2006-2008, Medical Billing Specialist
- Franklin County Heart Center, Chambersburg, PA, 01/2003-2006, Medical Receptionist
- Summit Behavioral Health Outpatient, Chambersburg, PA, 01/2001-2003, Medical Receptionist
Timeline
Inpatient Phlebotomy
Meritus Medical Center
10.2023 - Current
Phlebotomist
Quest Diagnostics.
09.2022 - 08.2023
Cores
Volvo Power Train.
12.2020 - 09.2022
Phlebotomist
Meritus Health, Inc.
12.2020 - 01.2021
Assistant Sales Manager
Eddie Bauer
11.2019 - 01.2021
Administrative Assistant
Keystone Orthopedic Physical Therapy
05.2019 - 12.2020
Phlebotomist Technician
Healthnetwork Labs
09.2017 - 11.2019
Unit Secretary
Chambersburg Hospital
10.2014 - 01.2019
Unit Secretary
Meritus Medical Center
01.2011 - 01.2014
Patient Care Coordinator
SleepMed, Inc
01.2008 - 01.2011
Medical Billing Specialist
Keystone Health Center
01.2006 - 01.2008
Medical Receptionist
Franklin County Heart Center
01.2003 - 01.2006
Medical Receptionist
Summit Behavioral Health Outpatient
01.2001 - 01.2003
Associate in Arts/Healthcare Management -
HACC, Central Pennsylvania's Coummunity College-Harrisburg Campus
Certification in Phlebotomy -
HACC, Central Pennsylvania's Community College-Harrisburg Campus
Certification in Medical billing/Coding -
Thompson Institution-Chambersburg, PA