Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Stephanie Henry

Lee's Summit,Missouri

Summary

Over 20 years of experience as a leader in pharmaceutical practice and company operations as a licensed pharmacist with strong operational, leadership, clinical, and strategic skill sets. Focused on serving others while maintaining integrity, sincerity, empathy, openness, and compassion. Passionate about using customized solutions to improve company and clinical initiatives, while focused on creating relationships and exerting influence to remove obstacles in healthcare, enhance results, and lower the overall cost of treatment. Professional with strong performance and execution who is motivated, goal-driven, and trustworthy, looking to advance my career within the pharmacy industry. Highly accomplished and results-driven Director with a background in clinical engagement and client management. Proven expertise in building and maintaining client relationships, strategic planning, and leadership.

Overview

23
23
years of professional experience
1
1
Certification

Work History

DIRECTOR OF NATIONAL CHANNEL DEVELOPMENT/DIRECTOR OF CLINICAL ENGAGEMENT

OPTUMRX
08.2021 - Current
  • Boost client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Works closely with client leadership to guide operational strategy, decreasing costs, improving profitability and patient affordability.
  • Leverage data analytics insights for informed decision-making to assist with sales and marketing strategies to foster achievement of revenue goals.
  • Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.

PHARMACIST OPERATIONS SUPERVISOR

OPTUMRX
08.2018 - 08.2021
  • Enhanced employee efficiency by updating and streamlining workflow processes and implementing time-saving strategies.
  • Assisted in the development of policies and procedures related to pharmacy operations, and led continuous improvement initiatives aimed at increasing efficiency, decreasing costs and ensuring compliance within the department.
  • Contributed to revenue growth through effective cost containment measures by allowing pharmacists to work at the top of their licenses and moving non-clinical work to technicians and clerks.
  • Reduced medication errors through improvement strategies and ongoing education.
  • Facilitated change management efforts during periods of organizational restructuring or process changes.
  • Developed high-performing teams and enhanced team productivity by providing mentorship, guidance, and opportunities for professional growth, tailored to individual needs.

PHARMACIST

OPTUMRX
08.2007 - 08.2018
  • Reviewed prescriptions to confirm appropriate selection of drug, dose and check for interactions with other medications, ensuring patient safety.
  • Provided consultations and answered inquiries from healthcare professionals and physicians regarding drugs, potential side effects, transfers and clarifications.
  • Trained new pharmacists, fostering a supportive work environment focused on professional growth.
  • Acted as a Subject Matter Expert, by providing side-by-sides with agents that were struggling or needed improvement
  • Worked special projects per business need

Pharmacy Manager

Wal-Mart
Raymore, MO
07.2001 - 04.2007
  • Managed pharmacy inventory for optimal product availability and reduced waste.
  • Coordinated with healthcare professionals to ensure accurate medication therapy and improved patient outcomes.
  • Optimized workflow processes, resulting in increased efficiency and reduced wait times for customers.
  • Developed a strong team through effective recruitment, training, and performance management strategies.
  • Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.

Education

MASTER OF BUSINESS ADMINISTRATION -

CAPELLA UNIVERSITY
09.2022

DOCTOR OF PHARMACY -

UNIVERSITY OF KANSAS
05.2001

Skills

  • Customer Service Experience
  • Strong Communication
  • Experienced Presenter
  • Building/Maintaining Client Relationships
  • Operations Management
  • Employee Engagement and Development
  • Strategic Planning
  • Medicare Certified
  • Proficient in Microsoft Office Suite
  • Staff Management and Development
  • Issues Resolution
  • Performance Management and Improvement
  • Process Improvement

Accomplishments

    Emerging Leaders program graduate (UHG, 2018)

    Sage Award nominee (UHG, 2020)


Certification

  • Pharmacist License - Kansas June 2022 - June 2024
  • Medicare & Retirement Levels 1-3 Certification, UHG - 2021
  • OptumHealth Health Equity Foundations Certification, UHG - 2021

Timeline

DIRECTOR OF NATIONAL CHANNEL DEVELOPMENT/DIRECTOR OF CLINICAL ENGAGEMENT

OPTUMRX
08.2021 - Current

PHARMACIST OPERATIONS SUPERVISOR

OPTUMRX
08.2018 - 08.2021

PHARMACIST

OPTUMRX
08.2007 - 08.2018

Pharmacy Manager

Wal-Mart
07.2001 - 04.2007

MASTER OF BUSINESS ADMINISTRATION -

CAPELLA UNIVERSITY

DOCTOR OF PHARMACY -

UNIVERSITY OF KANSAS

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