STEPHANIE HERMAN
Walnutport,PA
Summary
Results-oriented Sales Associate with over 10 years of experience in retail environments. Expertise in customer relationship management, sales promotion strategies, and inventory management. Skilled in enhancing customer satisfaction and driving revenue growth through effective communication and problem-solving.
Overview
40
40
years of professional experience
Work History
SALES
GOTHIC INC
Walnutport, Pennsylvania
01.2016 - Current
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Ensured compliance with company policies and regulations related to customer service operations.
- Processed returns and exchanges according to established guidelines.
- Operated cash register to process sales transactions accurately and efficiently.
- Promoted sales through effective upselling of complementary items during transactions.
- Participated in regular training sessions regarding new products or services.
- Addressed customer inquiries promptly and professionally both in-person and over the phone.
- Provided customer service and assistance to customers in locating products and making purchasing decisions.
- Utilized product knowledge to inform customers about product features, pricing options.
- Resolved customer complaints courteously and professionally while maintaining company policies and procedures.
- Performed opening and closing duties such as counting cash drawers, balancing receipts.
- Reconciled daily sales totals using POS software applications.
- Assisted with the setup, stocking, and maintenance of merchandise displays in accordance with company standards.
- Worked collaboratively with other team members on special projects or initiatives.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Delivered exceptional customer service by actively addressing concerns and providing tailored solutions to enhance satisfaction.
- Consulted with customers regarding needs and addressed concerns.
- Informed customers about special pricing opportunities and company offerings to maximize purchasing decisions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized and arranged merchandise for display, ensuring readiness for purchase or rental.
Marketing Assistant
RYNTAL PROPERTY MGT
Sarasota, Florida
01.2015 - 05.2026
- Contributed to development of online marketing strategies that increased brand visibility.
- Managed social media accounts and created engaging content tailored to diverse audiences.
- Coordinated email marketing campaigns, ensuring timely delivery and audience targeting.
- Maintained updated records of all marketing activities and campaign performance reports.
- Performed regular maintenance tasks on websites such as adding new content or updating images.
- Compiled weekly reports on key metrics from online marketing activities to inform strategy.
- Analyzed customer feedback surveys to identify potential improvements in products or services offered online.
SALON MGR
CATTY CUTS
COPLY, PA
05.2010 - 03.2015
- Managed daily operations of a busy salon ensuring efficient workflow.
- Handled inventory management to maintain adequate stock levels of products.
- Oversaw financial transactions, ensuring accurate records of sales to support business operations.
- Resolved customer complaints promptly to ensure positive experiences at the salon.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Oversaw inventory control for retail products and supplies.
- Addressed guest complaints to enhance customer satisfaction.
- Scheduled employees and oversaw customer appointment calendar.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Maintained accurate financial records of all salon transactions.
- Implemented cost-saving measures to reduce overhead expenses and enhance profitability.
- Supervised banking procedures, cash flow, and accounting processes.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
Director of Operations
Fantastic Sams Cut & Color
Bethlehem, Pennsylvania
08.2000 - 03.2010
- Oversaw daily operations for multiple salon locations across regions.
- Developed and implemented operational policies to enhance service efficiency.
- Managed inventory and supply chain logistics for salon products and tools.
- Trained and mentored salon managers to improve staff performance and engagement.
- Coordinated marketing strategies that strengthened brand awareness and fostered customer loyalty.
- Ensured compliance with health regulations and safety standards in salons.
- Analyzed operational data to identify areas for process improvement and cost reduction.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies that enhanced efficiency and elevated customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed training programs for new employees as well as existing staff members.
- Developed and maintained client relationships to grow business and improve account retention.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Established operational guidelines and identified opportunities for improvement.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Oversaw implementation of technology solutions that streamlined operational processes.
- Organized and oversaw work schedules of departmental managers.
- Maintained budgeting documents for accurate tracking of expenses.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Successfully improved employee turnover through creating incentive and training programs.
- Promoted salon products through targeted marketing strategies to boost sales.
- Prepared detailed reports outlining operational results on a regular basis.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Coordinated activities between different departments to ensure successful completion of projects.
- Planned delivery routing, team workflows, and promotional initiatives.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented successful business strategies to increase revenue and target new markets.
- Structured HR consulting services to support clients during organizational developments and changes.
- Implemented campaigns and promotions to help with developing goods and services.
SALON MGR
HOLIDAY HAIR
Allentown, PA
09.1986 - 07.2000
- Managed daily operations of a busy salon ensuring efficient workflow.
- Supervised staff performance and provided training for skill enhancement.
- Handled inventory management to maintain adequate stock levels of products.
- Developed and implemented customer service protocols to enhance client satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Oversaw financial transactions and maintained accurate records of sales.
- Resolved customer complaints promptly to ensure positive experiences at the salon.
- Promoted salon services and products through targeted marketing strategies, increasing client awareness and engagement.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Oversaw inventory control for retail products and supplies.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Enhanced client retention by maintaining detailed client report cards tracking personal services and purchases.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Addressed customer problems quickly and according to service standards.
- Conducted interviews with prospective employees to assess qualifications and fit for salon culture.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Handled staff development, budgeting and supply ordering.
- Maintained accurate financial records of all salon transactions.
- Monitored employee performance to ensure quality services were delivered consistently.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
- Ensured compliance with state regulations regarding cosmetology practices.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Implemented cost-saving measures throughout the business to reduce overhead expenses.
- Consistently recognized by management for providing superior customer service.
- Supervised banking procedures, cash flow, and accounting processes.
- Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
- During tenure, hired, developed, and managed many staff.
- Recruited, hired, evaluated and disciplined service staff members.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Analyzed and recorded personnel and operational data and wrote activity reports.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
Education
TEACHERS/SALON MGT - COSMETOLOGY
ALLENTOWN SCHOOL OF COSMETOLOGY
Allentown, PA08-1987
High School Diploma -
NORTHERN LEHIGH
Slatington, PA06-1986
Skills
- Sales representation
- General sales techniques
- Sales training
- Promotional strategies
- Increasing sales
- Sales events
- Point of sale systems
- Digital media sales
- Internet sales
- Service sales
- Sales invoicing
- Sales technology
- Cash handling
- Inventory management
- Loss prevention techniques
- Retail compliance standards
- Visual merchandising
- Budget management
- Customer education
- Relationship management
- Sales team recruitment
- Sales team evaluations
- Training development
- Marketing strategies
- Effective communication
- Team collaboration
- Problem solving
- Conflict resolution
- Attention to detail
- Time management
- Sales training
- Sales team evaluations
Timeline
SALES
GOTHIC INC
01.2016 - Current
Marketing Assistant
RYNTAL PROPERTY MGT
01.2015 - 05.2026
SALON MGR
CATTY CUTS
05.2010 - 03.2015
Director of Operations
Fantastic Sams Cut & Color
08.2000 - 03.2010
SALON MGR
HOLIDAY HAIR
09.1986 - 07.2000
TEACHERS/SALON MGT - COSMETOLOGY
ALLENTOWN SCHOOL OF COSMETOLOGY
High School Diploma -
NORTHERN LEHIGH