Stephanie Hernandez

• Rescheduled and confirmed upcoming appointments as needed.
• Resolved customer concerns quickly and efficiently
• Confirmed all vehicle information and ensured all correct parts are ordered and received by appointment date/time.
• Managed incoming calls, e-mails and invoices.
• Handled warranty issues and claims
• Confirmed and completed all required work order information and billed accordingly to insurance or commercial accounts.
• Worked through administrative tasks such as buyouts, invoices, work orders, and processing credit memos and rebills.
• Handled credit cards, checks, cash and made sure daily deposits were completed and cash drawer remained balanced

• Coordinated availability of vehicles for reservations, while managing rental check-ins and returns for approximately 20 vehicles
• Secured and input rental reservations into the Rental Management System
• Provided quotes, booked and explained terms and conditions of rental agreements
• Responsible for inspecting vehicles when they left with clients and when the vehicles were returned
• Managed vehicles’ registrations, and insurance claims/payments
• Maximize revenue through sales and fleet management

-Making outbound calls to bring in customers for routine maintenance and/or factory recalls

-Manage inbound calls to set up service appointments and answer any questions customers may have

• Received cash, checks, and credit card payments from customers and record the amount received per repair order using the dealership’s computer system
• Thorough understanding of counting the money in register at the beginning and end of shift
• Ability to answer customers’ questions and give information regarding service procedures and our policies in a customer-friendly way
• Verify parts and service invoices to balance batch report totals and account for all invoices daily
• File all repair orders and invoices in the order in which they correspond

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered incoming phone calls and successfully transferred them to the proper department/personnel.