Stephanie Hernandez
Kansas City,MO
Summary
Versatile and dynamic professional with a proven track record at Cricket Wireless, adept in enhancing customer satisfaction and exceeding sales targets. Expert in multitasking and organization, coupled with a strong work ethic and fluent bilingualism. Excelled in fostering team collaboration and implementing creative solutions, significantly contributing to business growth and operational efficiency. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Assistant/Receptionist/Customer Service Representative
Carribean Transpertation
01.2024 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
- Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
- Boosted team morale, organized team-building activities that fostered positive work environment.
Medical Screener/Receptionist
Bio Life Plasma
12.2022 - 01.2024
- Registered new and current donors and conducted series of screening procedures to determine suitability for donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
- Maintained clean, neat and properly sterilized work area.
- Maintained up-to-date knowledge of industry best practices, ensuring high-quality care for all patients served.
- Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
- Obtained patient vitals such as height, weight and blood pressure.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Ensured patient privacy and confidentiality while maintaining meticulous record-keeping practices.
Sales Representative Team Leader
Cricket Wireless
03.2020 - 12.2022
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
Education
Diploma - Medical Assisting
Concorde Career College
Kansas City, MO11-2024
High School Diploma -
North Kansas City High School
Kansas City, MO05-2016
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Fluent Bilingualism
- SPANISH translation
- Document Translation
- Critical Thinking Application
- Data-driven decision-making
- Problem Identification
- Creative solutions
- Inventory Tracking
- Computer Skills
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Work Prioritization
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Certified Medical Assistant (CMA)
- Advanced Cardiac Life Support Certification (ACLS)
Languages
Spanish
Native or Bilingual
Timeline
Personal Assistant/Receptionist/Customer Service Representative
Carribean Transpertation
01.2024 - Current
Medical Screener/Receptionist
Bio Life Plasma
12.2022 - 01.2024
Sales Representative Team Leader
Cricket Wireless
03.2020 - 12.2022
Diploma - Medical Assisting
Concorde Career College
High School Diploma -
North Kansas City High School
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