Stephanie Hernandez
CLEMENTON,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hardworking and passionate job seeker with strong organizational skills eager to secure a sever position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Cooper University Health
10.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Patient Access Representative
Cooper University Health
02.2022 - 10.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Server
Olive Garden Restaurant
02.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Manager
Chipotle Mexican Grill
07.2018 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established team priorities, maintained schedules and monitored performance.
- Improved safety procedures to create safe working conditions for workers.
Education
Bachelor of Science - Nursing
Rutgers University
New Brunswick, NJ05-2026
Associate of Science - Pre-Nursing
Camden County College
Blackwood, NJ05-2022
High School Diploma -
Highland High School
Blackwood 06-2020
Skills
- Strong Work Ethic
- Food safety practices
- Multitasking
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Medical Assistant
Cooper University Health
10.2023 - Current
Patient Access Representative
Cooper University Health
02.2022 - 10.2023
Server
Olive Garden Restaurant
02.2022 - 02.2023
Manager
Chipotle Mexican Grill
07.2018 - 02.2022
Bachelor of Science - Nursing
Rutgers University
Associate of Science - Pre-Nursing
Camden County College
High School Diploma -
Highland High School
Similar Profiles
Kayla YoungKayla Young
Medical Assistant at Cooper University HealthMedical Assistant at Cooper University Health
DIANA RIVERADIANA RIVERA
HCA Navigator at Cooper University HealthHCA Navigator at Cooper University Health
Eva-Marie HollanderEva-Marie Hollander
Registered Nurse at Cooper University Health SystemRegistered Nurse at Cooper University Health System
Muznah KhanMuznah Khan
Patient Care Technician at Mainline Health- Riddle HospitalPatient Care Technician at Mainline Health- Riddle Hospital
Samantha FosterSamantha Foster
Customer Service Representative /SME Relationship Manager at UBS Financial ServicesCustomer Service Representative /SME Relationship Manager at UBS Financial Services