Stephanie Hernandez
Jasper,TX
Summary
addressing requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
Work History
Reset Team Member
Walmart
04.2021 - 10.2023
- Collaborated with team to ensure efficient daily operations.
- Assisted customers by providing prompt and courteous service.
- Maintained cleanliness of workspace, contributing to a welcoming environment.
- Stocked shelves to ensure availability of products for customers.
Assistant Manager
Service loans
01.2020 - 04.2020
Customer Service Manager
Walmart
02.2015 - 02.2020
- Cross trained and provided back up for others
- Responded to customer request, offering excellent support and tailored recommendations to address needs
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
- Investigated and resolved customer inquiries and complaints quickly
Education
High school diploma -
JASPER HIGH SCHOOL
Jasper, TXSkills
- Customer inquiries
- Customer service
- Customer service manager
- Satisfaction
- Assistant Manager Experience
- Inventory Control
- Supervising Experience
- Merchandising
- Cash Handling
- Retail Management
- Sales
- Collection's
Additional Information
Customer Service, Customer Service Manager - Walmart - Jasper, TX, Cross trained and provided back up for others, Responded to customer requests, offering excellent support and tailored recommendations to address needs., Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%., Investigated and resolved customer inquiries and complaints quickly.
Timeline
Reset Team Member
Walmart
04.2021 - 10.2023
Assistant Manager
Service loans
01.2020 - 04.2020
Customer Service Manager
Walmart
02.2015 - 02.2020
High school diploma -
JASPER HIGH SCHOOL
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