Stephanie Hernandez
Whittier,CA
Summary
Detail-oriented Lead Ophthalmic Technician with proven expertise in patient care, diagnostic imaging, and team collaboration. Committed to enhancing clinic efficiency and ensuring optimal patient outcomes through effective communication and meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Lead Ophthalmic Technician
Nvision Eye Centers
Santa Ana, California
03.2023 - Current
- Assisted ophthalmologists in performing comprehensive eye exams and procedures.
- Prepared patients for examinations by obtaining medical histories and vital signs.
- Operated diagnostic equipment to assess visual function and eye health.
- Maintained cleanliness and organization of exam rooms and equipment.
- Scheduled appointments and managed patient flow within the clinic.
- Collaborated with team members to ensure efficient clinic operations and patient care.
- Conducted routine maintenance on ophthalmic equipment to ensure optimal performance.
- Scheduled appointments for patients in accordance with physician instructions.
- Answered questions from patients regarding office policies, billing procedures.
- Maintained a clean, safe work environment by adhering to safety policies and regulations established by the organization.
- Performed comprehensive ophthalmic examinations utilizing advanced technology such as optical coherence tomography, fundus photography, visual fields and refractometry.
- Ensured compliance with HIPAA regulations related to patient privacy and confidentiality.
- Instructed patients on how to use prescribed eye drops or medications correctly.
- Provided guidance and training for new staff members on proper techniques for obtaining accurate diagnostic information from patients.
- Prepared examination rooms with necessary instruments before each appointment.
- Assisted in the management of patient flow by coordinating with other departments to ensure timely completion of services.
- Processed authorization requests efficiently for healthcare services and procedures.
- Assisted patients in understanding their insurance coverage and authorization processes.
- Trained new staff on best practices for handling authorization requests effectively.
- Researched patient eligibility, coverage information, and benefit levels.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Reviewed authorization requests for accuracy and completeness.
- Managed multi-line phone system to direct calls efficiently.
- Scheduled appointments and maintained calendar for office staff.
- Processed incoming and outgoing mail and packages promptly.
- Coordinated office supplies inventory and placed orders as needed.
Regional Technician
Nvision Eye Centers
Santa Ana, California
11.2021 - 03.2023
- Documented patient interactions and treatment procedures accurately and timely.
- Assisted in patient preparation for examinations and treatments daily.
- Supported patient education on eye care products and post-treatment instructions.
- Managed patient records and ensured data accuracy in electronic systems.
- Educated patients on eye care and post-operative instructions.
- Prepared examination rooms and sterilized equipment for procedures.
- Conducted preliminary tests, including visual acuity and tonometry measurements.
Lead Ophthalmic Technician
Acuity Eye Group
Anaheim, California
02.2019 - 11.2021
- Assisted ophthalmologists in performing comprehensive eye exams and procedures.
- Prepared patients for examinations by obtaining medical histories and vital signs.
- Collaborated with team members to ensure efficient clinic operations and patient care.
- Conducted routine maintenance on ophthalmic equipment to ensure optimal performance.
- Scheduled appointments for patients in accordance with physician instructions.
- Assisted surgeons during laser surgery procedures as needed.
- Monitored inventory levels of supplies and equipment, ordering items when needed.
- Answered questions from patients regarding office policies, billing procedures.
- Maintained a clean, safe work environment by adhering to safety policies and regulations established by the organization.
- Performed comprehensive ophthalmic examinations utilizing advanced technology such as optical coherence tomography, fundus photography, visual fields and refractometry.
- Ensured compliance with HIPAA regulations related to patient privacy and confidentiality.
- Instructed patients on how to use prescribed eye drops or medications correctly.
- Provided guidance and training for new staff members on proper techniques for obtaining accurate diagnostic information from patients.
Ophthalmic Medical Technician
Acuity Eye Group
Garden Grove, California
02.2018 - 02.2019
- Assisted with patient examinations and gathered medical history information.
- Operated diagnostic equipment to conduct visual field tests and imaging.
- Maintained accurate patient records and updated electronic health systems.
- Educated patients on eye care procedures and post-examination instructions.
- Collaborated with ophthalmologists to ensure optimal patient care and support.
- Sterilized instruments and prepared examination rooms for medical procedures.
- Communicated effectively with other healthcare professionals regarding patient care needs.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
Education
GED -
UEI College
Gardena, CA05-2015
High School Diploma -
Pioneer High School
Whittier06-2010
Skills
- Diagnostic imaging
- Patient assessment
- Ophthalmic procedures
- Equipment maintenance
- HIPAA compliance
- Patient education
Languages
English
Professional
Spanish
Professional
Timeline
Lead Ophthalmic Technician
Nvision Eye Centers
03.2023 - Current
Regional Technician
Nvision Eye Centers
11.2021 - 03.2023
Lead Ophthalmic Technician
Acuity Eye Group
02.2019 - 11.2021
Ophthalmic Medical Technician
Acuity Eye Group
02.2018 - 02.2019
GED -
UEI College
High School Diploma -
Pioneer High School