Stephanie Herrera
New York,NY
Summary
Passionate about providing excellent customer service. Proficient in managing multiple tasks with a positive attitude. Skilled in oral and written communication as well as analytical problem-solving skills. Organized and reliable both as team player and a team leader.
Overview
6
6
years of professional experience
Work History
Server and Team Leader
Junior's Cheesecake Restaurant And Bakery
09.2021 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bank Certified Insurance Agent
State Farm Insurance
05.2019 - 01.2020
- Answered incoming calls and resolved issues for customers in a timely manner
- Daily (avg/50) courtesy calls to prevent client cancellations due to billing issues and pivot credit cards, loans, and insurance policies
- Performed routine tasks such as mailing, copying, organizing, scanning, filing, and coordinating meetings
- Built strong relationships with clients through consistent communication and excellent customer service.
Assistant Manager/Bartender/Waitress
Siete Tacos
01.2018 - 04.2019
- Maintained a safe and clean work environment in coordination with the NYS health requirements
- Managed front of house: greeting and assigning customers to sections in order to maintain proper work flow
- Upheld the cash register completing cash and credit transaction accurately, making sure everything added up
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Associates Degree in Criminal Justice -
Bronx Community College/CUNY
Bronx, NYBachelor of Science - Law And Society
John Jay College of Criminal Justice/CUNY
New York, NY12.2023
Skills
- Bilingual (English and Spanish)
- Exemplary customer service and interpersonal skills
- Excellent organizational skills
- Proficient in Microsoft Word, PowerPoint, Emails, and similar computer skills
Timeline
Server and Team Leader
Junior's Cheesecake Restaurant And Bakery
09.2021 - 03.2024
Bank Certified Insurance Agent
State Farm Insurance
05.2019 - 01.2020
Assistant Manager/Bartender/Waitress
Siete Tacos
01.2018 - 04.2019
Associates Degree in Criminal Justice -
Bronx Community College/CUNY
Bachelor of Science - Law And Society
John Jay College of Criminal Justice/CUNY
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