Stephanie Hicks
Norcross,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detailed and oriented with a proven track record in streamlining processes and enhancing guest satisfaction. Skilled in training staff and addressing concerns, ensuring high standards of cleanliness and service quality.
Overview
11
11
years of professional experience
Work History
Housekeeping Partner
Pruitt Health Care
2025.03 - 2026.04
- Streamlined housekeeping processes by implementing efficient cleaning schedules and procedures.
- Provided essential housekeeping services, creating clean and comfortable home environments for clients.
- Coordinated closely with housekeeping teams to guarantee immaculate room conditions upon guest arrival.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
Housekeeping Expertise
Salude
2021.03 - 2025.03
- Developed and implemented efficient cleaning schedules to optimize workflow and reduce downtime.
- Conducted regular inspections to maintain quality standards and address any issues promptly.
- Trained and mentored junior staff on best practices for sanitation and safety protocols.
- Enhanced customer satisfaction by addressing concerns proactively and ensuring high service standards.
- Collaborated with housekeeping staff to maintain a clean, welcoming environment that consistently met cleanliness standards.
House Keeping Room Attendant
Eastside
2020.06 - 2022.08
- Ensured cleanliness and sanitation of guest rooms according to established standards.
- Implemented efficient cleaning techniques, resulting in improved turnaround times for room readiness.
- Trained new staff on housekeeping procedures and safety protocols to ensure compliance.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Turndown Attendant
Marriot - Ritz Carlton
2015.06 - 2020.07
- Ensured guest rooms met luxury standards through meticulous attention to detail in nightly preparations.
- Coordinated with housekeeping staff to maintain consistent quality and timely completion of turndown services.
- Enhanced guest experience by personalizing room settings based on preferences and special requests.
- Trained new team members on turndown procedures, emphasizing efficiency and adherence to brand standards.
- Upheld a professional demeanor while interacting with guests, promoting a positive image for the hotel brand.
Education
High School Diploma -
Everett
Norcross, GA2010-06
High School Diploma -
Allendale Fairfax High
Allendale, SC1982-05
Skills
- Customer relationship building
- Company processes and procedures
- Active listening
- Interpersonal communication
- Staff supervision
- Guest relations
- Cleaning and sanitation
- Customer service
Languages
English
Native or Bilingual
Timeline
Housekeeping Partner
Pruitt Health Care
2025.03 - 2026.04
Housekeeping Expertise
Salude
2021.03 - 2025.03
House Keeping Room Attendant
Eastside
2020.06 - 2022.08
Turndown Attendant
Marriot - Ritz Carlton
2015.06 - 2020.07
High School Diploma -
Everett
High School Diploma -
Allendale Fairfax High