STEPHANIE HIGHTOWER

• Coordinated radiology appointments across modalities, ensuring accurate scheduling alignment with provider orders and patient needs.
• Verified insurance eligibility, referrals, and authorizations to support compliant imaging workflow.
• Communicated preparation instructions and appointment details to patients, improving readiness for imaging procedures.
• Resolved scheduling conflicts, cancellations, and reschedules while maintaining efficient department throughput.
• Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.

• Supervised daily laboratory workflows to ensure timely specimen processing and accurate test reporting.
• Coordinated staff schedules, assignments, and coverage to maintain consistent laboratory operations.
• Enforced quality control procedures and resolved instrument issues to support reliable diagnostic results.
• Monitored compliance with CLIA, CAP, and hospital policies throughout laboratory activities.
• Managed supply inventory and reagent ordering to prevent workflow interruptions and shortages.
• Reduced turnaround time for test results by optimizing workflows and laboratory procedures.

• Processed specimens accurately, verifying identifiers and maintaining accessioning workflow.
• Prepared laboratory equipment, performing routine maintenance and troubleshooting instrumentation issues.
• Supported technologists with specimen collection, labeling, transport, and centrifugation procedures.
• Maintained inventory levels for reagents, supplies, and consumables across lab areas.
• Coordinated workflow priorities to improve turnaround times and support consistent laboratory operations.

• Processed specimens, verified accessioning details, and routed samples accurately for clinical testing.
• Operated centrifuges, analyzers, and laboratory equipment while maintaining readiness and preventive maintenance logs.
• Supported phlebotomy and specimen collection workflows, ensuring proper labeling, handling, and transport standards.
• Monitored quality control results and reported discrepancies to maintain reliable laboratory testing practices.

● Provided direct patient care and assisted with daily activities.

● Monitored and documented vital signs and patient conditions.

● Collected and labeled specimens for laboratory testing.

● Assisted nursing staff with patient care and medical procedures.

● Maintained patient safety, comfort, and confidentiality.

● Documented patient information in electronic medical records.

• Monitored drug expiration dates and removed expired items from stock shelves.
• Completed continuing education to stay updated on medication administration practices.
• Provided education to patients regarding their medications and potential side effects.
• Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
• Assisted in updating patient care plans with medication changes and observations.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Maintained patient profiles, including allergies, current medications, and other pertinent information.

• Helped clients stay happy and healthy by providing mental and emotional support.
• Monitored vital signs and reported any changes to the nurse supervisor.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
• Assisted in administering medications per doctor's orders.

• Performed vital sign assessments, such as taking blood pressure and temperature.
• Answered patient call lights promptly and responded to requests appropriately.
• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
• Educated patients on self-care techniques that would help them maintain their independence.