Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Hill

North Canton,OH

Overview

15
15
years of professional experience
1
1
Certification

Work History

Program Facilitator ( Recovery Services)

Corecivic Inc.
07.2025 - Current
  • Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
  • Collaborated with fellow facilitators to create a cohesive and consistent experience across all program offerings.
  • Mentored junior facilitators on best practices for effective content delivery techniques and audience engagement tactics.
  • Gathered participant feedback regularly via surveys or evaluations, utilizing insights gained for continuous improvement of future programming iterations.

Certified 911 Public Safety Telecommunicator

City Of Canton
04.2016 - 05.2025
  • Enhanced communication between first responders by diligently relaying critical information and updates.
  • Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
  • Increased situational awareness for responding units through timely notifications of potential hazards or threats.
  • Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
  • Reinforced interdepartmental collaboration by working closely with law enforcement officers, firefighters, paramedics, and other public safety personnel.
  • Collaborated with fellow telecommunicators to ensure seamless shift transitions, maintaining uninterrupted service for callers.

Teller Supervisor

Huntington National Bank
01.2014 - 03.2016
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.

Branch Financial Sales Consultant

Fifth Third Bank
02.2011 - 01.2014
  • Built trust with clients through transparent communication and accurate reporting of account performance metrics.
  • Handled complex customer issues professionally, resolving concerns promptly while maintaining high levels of client satisfaction.
  • Boosted client satisfaction by providing personalized financial consultations and recommendations.
  • Delivered informative seminars to educate potential clients about available products and services offered by the branch.
  • Collaborated with internal teams to develop targeted marketing strategies for new product offerings.

Education

Associate of Applied Business - Business Management

Brown Mackie College
Mogadore, OH
06.2012

Skills

  • Call prioritization
  • Teamwork orientation
  • Computer-aided dispatch
  • Public safety awareness
  • Geographical expertise
  • Stress tolerance
  • Emergency management
  • Problem-solving
  • Time management
  • Multitasking
  • Critical thinking

Certification

  • Crisis Negotiation Certification - Federal Bureau of Investigation.
  • Communication Center Manager Certification– APCO.
  • Communication Center Supervisor Certification – APCO.
  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
  • TTY/TDD for Telecommunicators – your state's Commission on Deaf and Hard of Hearing or equivalent.
  • Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
  • LEADS Full-Access Operator Training Certificate - Your State Law Enforcement Agencies Data System or equivalent state/national database authority.
  • Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
  • Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
  • Professional Crisis Management Instructor Certification – Professional Crisis Management Association.
  • Licensed [Job Title] - [Timeframe]

Timeline

Program Facilitator ( Recovery Services)

Corecivic Inc.
07.2025 - Current

Certified 911 Public Safety Telecommunicator

City Of Canton
04.2016 - 05.2025

Teller Supervisor

Huntington National Bank
01.2014 - 03.2016

Branch Financial Sales Consultant

Fifth Third Bank
02.2011 - 01.2014

Associate of Applied Business - Business Management

Brown Mackie College

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