Stephanie Hill
North Canton,OH
Summary
Adept at enhancing public safety and financial services, I excelled at the City Of Canton and major banks by leveraging my problem-solving and teamwork skills. I significantly improved 911 service quality and client satisfaction through innovative strategies and empathetic communication, showcasing my ability to manage high-stress situations and complex customer issues effectively.
Certified 911 Public Safety Telecommunicator with strong focus on effective communication and crisis management. Skilled in emergency response, call handling, and prioritizing tasks under high pressure. Known for reliability, adaptability to changing circumstances, and fostering team collaboration to ensure successful outcomes. Proficient in using dispatch software, maintaining composure, and delivering precise instructions during emergencies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified 911 Public Safety Telecommunicator
City Of Canton
04.2016 - Current
- Enhanced communication between first responders by diligently relaying critical information and updates.
- Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Reinforced interdepartmental collaboration by working closely with law enforcement officers, firefighters, paramedics, and other public safety personnel.
- Collaborated with fellow telecommunicators to ensure seamless shift transitions, maintaining uninterrupted service for callers.
Teller Supervisor
Huntington National Bank
01.2014 - 03.2016
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
Branch Financial Sales Consultant
Fifth Third Bank
02.2011 - 02.2014
- Built trust with clients through transparent communication and accurate reporting of account performance metrics.
- Handled complex customer issues professionally, resolving concerns promptly while maintaining high levels of client satisfaction.
- Boosted client satisfaction by providing personalized financial consultations and recommendations.
- Delivered informative seminars to educate potential clients about available products and services offered by the branch.
- Collaborated with internal teams to develop targeted marketing strategies for new product offerings.
Education
Associate of Applied Business - Business Management
Brown Mackie College
Mogadore, OH06.2012
Skills
- Call prioritization
- Teamwork orientation
- Computer-aided dispatch
- Public safety awareness
- Geographical expertise
- Stress tolerance
- Emergency management
- Problem-solving
- Time management
- Multitasking
- Critical thinking
Certification
- Crisis Negotiation Certification - Federal Bureau of Investigation.
- Communication Center Manager Certification– APCO.
- Communication Center Supervisor Certification – APCO.
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- TTY/TDD for Telecommunicators – your state's Commission on Deaf and Hard of Hearing or equivalent.
- Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
- LEADS Full-Access Operator Training Certificate - Your State Law Enforcement Agencies Data System or equivalent state/national database authority.
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- Professional Crisis Management Instructor Certification – Professional Crisis Management Association.
Timeline
Certified 911 Public Safety Telecommunicator
City Of Canton
04.2016 - Current
Teller Supervisor
Huntington National Bank
01.2014 - 03.2016
Branch Financial Sales Consultant
Fifth Third Bank
02.2011 - 02.2014
- Crisis Negotiation Certification - Federal Bureau of Investigation.
- Communication Center Manager Certification– APCO.
- Communication Center Supervisor Certification – APCO.
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- TTY/TDD for Telecommunicators – your state's Commission on Deaf and Hard of Hearing or equivalent.
- Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
- LEADS Full-Access Operator Training Certificate - Your State Law Enforcement Agencies Data System or equivalent state/national database authority.
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- Professional Crisis Management Instructor Certification – Professional Crisis Management Association.
Associate of Applied Business - Business Management
Brown Mackie College
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