Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Hoel

Wapakoneta,OH

Summary

Experienced customer service specialist with a solid track record at Millers Textile, focused on resolving conflicts and boosting customer loyalty. Proficient in active listening and critical thinking, excelling under pressure to achieve high levels of customer satisfaction. Dedicated to creating positive interactions and providing outstanding service.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Millers Textile
11.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Wait Staff Member

Lucky Steer Restaurant
09.2009 - 11.2021
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.

Education

GED -

Wapakoneta Sr High
Wapakoneta, OH

Skills

  • Customer engagement
  • Listening skills
  • Problem-solving
  • Data processing
  • Order taking
  • Cash handling
  • Safe food handling
  • Hospitality service expertise
  • Payment processing

Timeline

Customer Service Representative

Millers Textile
11.2021 - Current

Wait Staff Member

Lucky Steer Restaurant
09.2009 - 11.2021

GED -

Wapakoneta Sr High

Similar Profiles

CREATE PROFILE