Stephanie Hogu
Miami,USA
Summary
Experienced healthcare management professional skilled in strategic planning for outpatient/ambulatory care. Expertise in expanding and developing ambulatory care practices, designing EPIC Workbench reports for provider productivity analysis, and driving process improvement. Effective communicator with physicians and administrative staff to achieve organizational goals.
Overview
16
16
years of professional experience
Work History
Manager
University of Miami Health System
Miami, Florida
06.2020 - Current
- Manage a team of four Template Builders who are responsible for outpatient templates and clinical operations for all six satellite hospital locations and eight specialties to achieve the organizational goals.
- Oversee onboarding processes for new physicians to guarantee seamless integration
- Implemented process improvements, enhancing operational efficiency
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Coached, mentored and trained team members in order to improve their job performance.
- Serve as subject matter expert for Smartsheet and QGenda technology
- Coordinate closely with internal and external stakeholders on optimization efforts
- Partner with operational leadership to implement effective provider rotations at new locations
- Participate in monthly clinical operations meetings to address clinical issues and volumes, patient concerns, physicians/leadership dilemmas, and provide action plans to solve overall issues and encounters.
- Collaborate with senior leadership, hospital administration, and physicians to develop efficient provider schedules to reduce in-clinic patient wait times and scheduling lead time.
- Define, develop, and launch effective Standard Operating Procedures (SOP) for physician scheduling and clinical operations.
SUPERVISOR, PHYSICIAN LOGISTICS
University of Miami Health System
Miami, FL
07.2018 - 05.2020
- Manage a team of six Template Builders who are responsible for outpatient templates and clinical operations for all six satellite hospital locations and eight specialties to achieve the organizational goals.
- Implement process improvement methods to enhance the Provider Leave Request (PLR) process, resulting in a 20% reduction of late requests.
- Attend monthly clinical operations meetings to discuss clinical issues, volumes, and patient concerns
- Partnered with senior leadership, hospital administration, and physicians to streamline provider schedules.
- Define and deploy effective SOPs for clinical operations and physician scheduling
- Reported findings to key executives including COO and directors of clinical operations and process improvement
- Collaborate with clinical operations and UHealth IT to develop and launch Q-Genda to enhance the exam room allocation process.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
EPIC CADENCE TEMPLATE BUILDER, LEAD
Miami, FL
01.2015 - 07.2018
- Created and managed clinical scheduling templates in EPIC/UChart associated with departmental guidelines to increase patient access for the department of Bascom Palmer Eye Institute, consisting of five satellite locations
- Maintained extensive knowledge of clinic operations, strategic, and analytical aspects across multiple opthalmology specialties to facilitate departmental stakeholder's decision-making process
- Participated in monthly clinical operations meetings to address clinical issues and volumes, patient concerns, physicians/leadership dilemmas, and provided action plans to solve overall issues and encounters
- Provided weekly clinical volume reports to capture provider productivity to ensure all goals remained at target
- Lead a team of Master Schedulers who are responsible for templates and clinical activities for all Ophthalmology/Optometry clinical specialties
- Provided active coaching skills, performance gaps and maintain positive team morale
- Worked alongside Executive Director of Clinical Operations to ensure optimal clinical workflows, provider credentialing, and supplied analytics to ensure goals were meeting the universities standards
SR. CLINIC ASSISTANT
Miami, FL
07.2008 - 01.2015
- Provided patients' health records and input accurate details into EPIC/UChart to ensure proper insurance authorization
- Handled and properly routed all incoming and outgoing office calls to the appropriate entities
- Triaged patients to ensure proper care is received based on the type of illness and treatment recommended
- Managed and prepared all provider calendars and activities to ensure maximum exam room utilization
- Assisted Division Chief with daily clinical operations to ensure a satisfactory patient experience
Education
BUSINESS ADMINSTRATION
University of Miami
Miami, FL05-2022
ASSOICATE IN ARTS & SCIENCES -
Miami Dade College
Miami, FL11.2013
Skills
- Epic Cadence Schedule Strategy End User Badge - EPIC - January 2020
- Lean Six Sigma Green Belt - Board of Trustees of the Management and Strategy Institute - eTS- May 2022
- Lean Six Sigma Yellow Belt – Electronic Training Solutions – April 2019
- Essentials of Leadership – University of Miami – December 2019
- Lead and Management Bootcamp- University of Miami- March 2024
- Microsoft Office Suite expertise (Word, Excel, PowerPoint, Power BI, Outlook, SharePoint)
- Dashboards and Reporting (Power BI, Epic Workbench)
- Epic EMR (Cadence, Schedule Template Build/Optimization)
- Smartsheet Proficiency
- Trilingual (English, French, Creole)
Timeline
Manager
University of Miami Health System
06.2020 - Current
SUPERVISOR, PHYSICIAN LOGISTICS
University of Miami Health System
07.2018 - 05.2020
EPIC CADENCE TEMPLATE BUILDER, LEAD
01.2015 - 07.2018
SR. CLINIC ASSISTANT
07.2008 - 01.2015
BUSINESS ADMINSTRATION
University of Miami
ASSOICATE IN ARTS & SCIENCES -
Miami Dade College
Similar Profiles
Jennifer GutierrezJennifer Gutierrez
Registered Nurse Administrator at University of Miami Health SystemRegistered Nurse Administrator at University of Miami Health System
Ciera Simpliciano-RossCiera Simpliciano-Ross
Medical Assistant 2 at University of Miami Health SystemMedical Assistant 2 at University of Miami Health System
Nadejda BrihunetNadejda Brihunet
IMCU Registered Nurse at University of Miami Health SystemIMCU Registered Nurse at University of Miami Health System
Celia EspinozaCelia Espinoza
Registered Nurse, Medical-Surgical Unit at University of Miami Health SystemRegistered Nurse, Medical-Surgical Unit at University of Miami Health System
Giulia SpagnoloGiulia Spagnolo
Zoo Intern at Zoo MiamiZoo Intern at Zoo Miami