Temitope Omotosho
rocmart,ga
Summary
Healthcare Customer Service and IT Professional highly experienced with EMR applications along with project/program management skills, implementation experience, and practical skills within EPIC CERNER and MEDITECH
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Epic Implementation
Cape Cod Health
Boston
11.2020
- Company Overview: Boston
- Provided support for Beaker application.
- Helped and trained end-users with building customized report.
- Assisted analysts with send out, Micro and Point of Care test build and fixes.
- Helped and trained end-users with the use of the rover device while collect specimen on the floor.
- Recognized unexpected or/and implausible results, errors and problem with patient test.
- Supported end-users to transcribe lab results and attach to patient charts.
- Initiated all morning operations in the lab in anticipation of Lab Technicians arrival.
- Performed waived and automated analytical processes, including semi-qualitative, qualitative, or quantitative test automatically performed by an instrument.
- Boston
Night Site
Ballad Health Org
J CMC, TN
09.2020
- Company Overview: J CMC,TN
- Attendance, Unit coverage allocation
- Front line issue resolution Early from shift to shift
- Management of Team Leads
- Establishment of relationship with facility leadership
- Disseminate information to ATE Management of GroupMe communication
- Command center Manager/ATE resource duties as identified by client
- Resource management;
- Delegates
- Daily huddles/calls
- Ticket management/reconciliation
- Arrange coverage: lunches and breaks
- End of day status report
- Developed and prepared workflow suggestions
- Med Rec,BMV,eMAR,ADT process
- Provided support in orders, progress notes and saving notes
- J CMC,TN
Athena Activation
Strawberry Plain Medical Center
KN
09.2020
- Company Overview: KN
- Trained the end user on documenting and resulting EKG
- Trained on how to tie a result to an order
- Educated Front Desk in checking in & Checking out and no Show Workflow
- Printing a full encounter summary
- Sliding fee workflow
- Educated Front desk staff on Registration of new patients and adding insurance
- Providing letter to patients
- Merging Patients
- KN
Caro Mont Regional Medical Center
Gastonia, NC
08.2020
- Company Overview: Gastonia NC
- Voalte Me
- Voalte One
- Lightning Bolt
- Rover Implementation
- Connexall Support
- Gastonia NC
Cadence and Ambulatory support
CTG VCU
Richmond, Virginia
12.2021 - Current
- Company Overview: Richmond Virginia
- Assisting Front Desk in registering and scheduling of patient for appointment
- Assisting front Desk on copay of patient
- Assisted front desk with adhoc transport request and canceling a transport request
- Assisting end users with security, printing, Lab and display board issues
- Incident resolution
- Assisted Online ticket submission
- Richmond Virginia
Epic Ambulatory and front Desk Support
Elite Groups
Hamstead, NY
08.2021 - Current
- Company Overview: Hamstead Ny
- Assisting Front Desk in registering and scheduling of patient for appointment
- Assisting front Desk on copay of patient
- Assisted front desk with adhoc transport request and canceling a transport request
- Assisted nurses with the discharge workflow
- Hamstead Ny
Epic Cadence Consultant
Northwell Health
New York, NY
10.2025 - 11.2025
- Implemented Epic Cadence workflows to enhance scheduling efficiency across departments.
- Collaborated with clinical teams to troubleshoot system issues and optimize user experience.
- Trained staff on Epic Cadence functionalities, fostering skill development and system adoption.
- Analyzed workflow processes to identify opportunities for improvement and streamline operations.
Epic Cadence ATE Support
Beth isreal lahey wave 2
Boston , MA
11.2024 - 11.2024
- Help the nurses in registration of patient and booking appointments.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
CADENCE/PRELUDE
RWJB WAVE
Newark, New Jersey
09.2024 - 10.2024
- Company Overview: NEWARK NEW JERSEY
- Helped at the front desk
- Helped in registration of patient
- Helped in Check-in and checkout of patient
- Helped in scanning patient documents.
- Cancel, Scheduling, and Reschedule of patient.
- NEWARK NEW JERSEY
REMOTE CUSTOMER SERVICE REPRESENTATIVE
TYME GLOBAL TECHNOLOGIES
01.2021 - 02.2021
- Helped patients with scheduling appointments
- Gathered patient information
- Assisted patients with any questions they may have.
- Explained processes, forms, and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures to acquire the vaccination
- Managed required information according to client policies and procedures
- Managed professional, compassionate, and concierge-like service to patients
Epic Implementation Consultant - CPOE
Orlando Health Systems
FL
01.2021 - 02.2021
- Company Overview: FL
- Assisted with daily work flow (placing orders, entering documentation and utilizing the in basket)
- Provided support to Physician in personalizing & creating Preference list, Smart phrase & macros
- Assisted Nurses through ED narrator and ED notes documentation. ADT and clinical Documentations.
- Provided training for front desk staffs on registering patient through the ED manager & Tracking board.
- FL
Education
NIM -
Nigeria Institute of Management
Nigeria01.2011
BSc - Business Administration
Olabisi Onabanjo University
Ogun State, Nigeria12.2008
Skills
Clinician and end-user training
Clinical workflow analysis
Clinician and end-user support
Troubleshooting and issue resolution
Go-live/pre-go-live support and documentation
Epic modules: ASAP
Epic modules: Ambulatory
Epic modules: Orders
Epic modules: Cadence
References
Available upon request.
Timeline
Epic Cadence Consultant
Northwell Health
10.2025 - 11.2025
Epic Cadence ATE Support
Beth isreal lahey wave 2
11.2024 - 11.2024
CADENCE/PRELUDE
RWJB WAVE
09.2024 - 10.2024
Cadence and Ambulatory support
CTG VCU
12.2021 - Current
Epic Ambulatory and front Desk Support
Elite Groups
08.2021 - Current
REMOTE CUSTOMER SERVICE REPRESENTATIVE
TYME GLOBAL TECHNOLOGIES
01.2021 - 02.2021
Epic Implementation Consultant - CPOE
Orlando Health Systems
01.2021 - 02.2021
Epic Implementation
Cape Cod Health
11.2020
Night Site
Ballad Health Org
09.2020
Athena Activation
Strawberry Plain Medical Center
09.2020
Caro Mont Regional Medical Center
08.2020
NIM -
Nigeria Institute of Management
BSc - Business Administration
Olabisi Onabanjo University