Stephanie Holland
Springfield,IL
Summary
Dynamic insurance reviewer with a proven track record at Springfield Clinic. Adept at analyzing claims and enhancing data accuracy. Skilled in data entry and customer advocacy. I excel in resolving complex issues while maintaining meticulous records.
Overview
6
6
years of professional experience
Work History
Insurance Reviewer II
Springfield Clinic
11.2023 - 05.2025
- Analyzed and evaluated claim forms, medical reports, bills and other documents to ensure accuracy of data.
- Performed quality control checks on catalog records for accuracy and completeness.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Identified trends denials or rejections due to incorrect coding or billing practices by providers.
Insurance Reviewer II
Express Employment Professionals
07.2022 - 11.2023
- Maintained accurate records of all processed claims in accordance with departmental requirements.
- Entered claim information accurately into database systems.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
Customer Advocate II
Health Care Service Corporation
10.2019 - 03.2022
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Holy Family High School
Glendale, CASkills
- Adaptability and flexibility
- Data entry
- Editing and review
- Administrative support
Timeline
Insurance Reviewer II
Springfield Clinic
11.2023 - 05.2025
Insurance Reviewer II
Express Employment Professionals
07.2022 - 11.2023
Customer Advocate II
Health Care Service Corporation
10.2019 - 03.2022
High School Diploma -
Holy Family High School
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