Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Holloway

Customer Service
Greenwood,SC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Caregiver

All Ways Caring HomeCare
02.2024 - Current
  • Schedule daily and weekly care hours for client caseload.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administer medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Perform light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

Customer Service Cashier

Lidl
02.2022 - 02.2024
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Customer Service Representative

TD Bank
01.2017 - 02.2022
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Maintained and managed customer files and databases.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

No Degree - Pharmacy Technology

Piedmont Technical College
Greenwood, SC
05.2001 -

Skills

Self Motivation

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Certification

Medication Technician and Registered Pharmacy Technician

Timeline

Medication Technician and Registered Pharmacy Technician

04-2024

Caregiver

All Ways Caring HomeCare
02.2024 - Current

Customer Service Cashier

Lidl
02.2022 - 02.2024

Customer Service Representative

TD Bank
01.2017 - 02.2022

No Degree - Pharmacy Technology

Piedmont Technical College
05.2001 -

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Stephanie HollowayCustomer Service