Lana Marriott
Bellingham,WA
Summary
Dynamic and dedicated professional with extensive experience in customer service and sales, notably at Direct Fairways. Proven ability to enhance client satisfaction through effective problem-solving and teamwork. Skilled in cash handling and documentation, consistently achieving sales targets while fostering positive relationships with customers. Committed to delivering exceptional service and support.
Overview
4
4
years of professional experience
Work History
Elderly Caregiver
All Ways Caring HomeCare
08.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Cleaned house, ran errands, and managed laundry.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with healthcare professionals to coordinate care plans effectively.
In-Office Call Center Sales Representative
Direct Fairways
08.2023 - 04.2025
- Assisted customers with product inquiries and service issues, ensuring satisfaction and retention.
- Conducted outbound calls to promote products, utilizing persuasive communication techniques.
- Maintained accurate records of customer interactions in CRM software for efficient follow-up.
- Collaborated with team members to achieve monthly sales targets through strategic promotions.
- Adapted quickly to new sales scripts and product updates, enhancing overall call efficiency.
- Participated in training sessions to enhance sales skills and product knowledge continuously.
Brand Ambassador
Forever 21
07.2022 - 07.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Collaborated with team members to create visually appealing merchandise displays.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Implemented sales promotions effectively, increasing customer engagement and traffic.
- Monitored store cleanliness and organization, contributing to a welcoming environment.
- Greeted customers and helped with product questions, selections, and purchases.
Sales Associate
Hobby Lobby
08.2021 - 12.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Maintained organized merchandise displays to drive sales and improve store presentation.
- Collaborated with team members to achieve daily sales targets through effective communication.
Education
High School Diploma -
Prairie High School
Battle Ground, WAAssociate of Arts -
Whatcom Community College
Bellingham, WASkills
- Customer service
- Documentation and reporting
- Time management, reliability, and punctuality
- Teamwork
- Problem-solving and conflict resolution
- Cash handling and transaction processing
- Store opening and closing
- Store maintenance
- Sales expertise
Timeline
Elderly Caregiver
All Ways Caring HomeCare
08.2025 - Current
In-Office Call Center Sales Representative
Direct Fairways
08.2023 - 04.2025
Brand Ambassador
Forever 21
07.2022 - 07.2023
Sales Associate
Hobby Lobby
08.2021 - 12.2021
High School Diploma -
Prairie High School
Associate of Arts -
Whatcom Community College