Stephanie Houghton
Des Moines,IA
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
6
6
years of professional experience
Work History
Sales Representative
Dehner Distillery
09.2024 - Current
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted product demonstrations to effectively communicate brand value and features.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Account Manager
Mullets Bloody Mary Mix
01.2023 - Current
- Developed and maintained strong relationships with key clients to enhance customer satisfaction.
- Ran social media.
- Worked closely with owner on pricing of products.
- Helped create new look for product labels.
- Billing and sending invoices.
- Implemented process improvements that enhanced efficiency in account management workflows.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Sales calls.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Restaurant Manager
Mullets
07.2019 - 01.2023
- Supervised daily restaurant operations, ensuring smooth workflow and high service standards.
- Trained and mentored staff, promoting a culture of teamwork and accountability.
- Developed and implemented processes to enhance customer satisfaction and operational efficiency.
- Managed inventory control, optimizing stock levels and reducing waste effectively.
- Coordinated scheduling to meet labor requirements while minimizing overtime costs.
- Oversaw compliance with health and safety regulations, maintaining a clean and safe environment.
- Engaged with customers to gather feedback, fostering relationships that enhanced loyalty and repeat business.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
No Degree - General Studies
Oxnard College
Oxnard, CASkills
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Relationship building
- Product and service sales
- Upselling and cross selling
- Account management
- Customer satisfaction
- Goal oriented
- Relationship building and management
- Account oversight
Timeline
Sales Representative
Dehner Distillery
09.2024 - Current
Account Manager
Mullets Bloody Mary Mix
01.2023 - Current
Restaurant Manager
Mullets
07.2019 - 01.2023
No Degree - General Studies
Oxnard College