Stephanie Howard
Phoenix,AZ
Summary
Offers strong commitment to providing exceptional patient care. Works well in fast-paced environments managing multiple tasks and providing timely treatments and support. Possesses solid understanding of nursing principles, patient advocacy and evidence-based practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nurse Extern
Honor Health Deer Valley Medical Center
07.2023 - Current
- Investigated and resolved issues affecting hospital operations and patient care.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Door Dash Escalated Support
DoorDash
07.2020 - 01.2023
- Sought ways to improve processes and services provided.
- Exceeded performance targets consistently by demonstrating exceptional problem-solving abilities and commitment to delivering outstanding customer service in every interaction.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Implemented regular feedback sessions with team members, promoting open communication and continuous improvement in complaint handling processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Streamlined complaint handling process for faster resolution and improved customer experience.
Pharmacy Technician
Jewel-Osco Pharmacy
10.2013 - 12.2019
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Phoenix, AZ04.2024
Skills
- Microsoft Office
- Nursing Performance Assessment
- Medication and IV administration
- Heartsaver First Aid (First Aid)
- Mobility Assistance
- Family Education
- Documentation
- Oxygen saturation standards
- Initial Trauma Life Support
- Heartsaver CPR AED (CPR AED)
Certification
- BLS 08/2023
Timeline
Nurse Extern
Honor Health Deer Valley Medical Center
07.2023 - Current
Door Dash Escalated Support
DoorDash
07.2020 - 01.2023
Pharmacy Technician
Jewel-Osco Pharmacy
10.2013 - 12.2019
Bachelor of Science - Nursing
Arizona College of Nursing
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