Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Stephanie Hungerford

LaVale,MD

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience

Work History

Advisor II

Concentrix
04.2016 - Current
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
  • Logged activities in tracking system to maintain accurate, timely records.
  • Walked user through series of steps to determine problem and implement likely solution.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Customer Service Specialist

ACS, Inc, Sprint Business
02.2010 - 05.2010
  • Took inbound calls from, Premier customers in a professional manner.
  • Addressed all concerns from troubleshooting to bill inquiries.
  • Conferred with customer by phone in regards to mobile phone set-up, discontinuance, and change in service.
  • Resolved billing and service complaints and referred grievances to designated departments for investigation.

Certified Pharmacy Technician

Eckerd/Rite Aid
03.2005 - 06.2008
  • Use of effective communication skills with patients, doctors, and co-workers.
  • Recognized by management for outstanding precision, and accuracy in dealing with patient prescriptions.
  • Enhanced patient confidence in the organization by upholding the highest standards of professionalism in customer service.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Customer Service Representative

Capital Wine and Beverage
09.2004 - 03.2005
  • Entrusted with the completion of multiple logistics and advertising functions outside of daily duties.
  • Sought out to prepare vital weekly reports and feedback for upper management.
  • Well-known for providing superior customer service through effective communication with sales associates.

Head Cashier/Service Desk Associate

The Home Depot
12.2000 - 07.2004
  • Offered Front-End Supervisor position (respectfully declined due to scheduling conflict).
  • Effectively trained eighteen "new-hire" associates through implementation of an efficient training schedule.
  • Heavily relied upon to ensure accurate completion of special orders, and solve complex problems in dealings with vendors.

Head Secretary

06.1995 - 11.1998
  • Promoted from Entry-level Clerk to Deputy Director's Secretary, then to Division Director's Secretary by demonstrating outstanding abilities in the field.
  • As Head Secretary, trained and supervised two subordinates.
  • Recognized as a highly adaptable employee who constantly seeks additional duties.
  • Responsible for retrieval and preparation of numerous documents and presentations-in addition to typical secretary functions-including travel arrangements, timekeeping, scheduling, faxing, taking messages, and routing calls.

Education

Social Work

Allegany College of Maryland
Cumberland, MD

Social Work

Montgomery College
Rockville, MD

Bachelor of Science - Psychology

Frostburg State University
Frostburg, MD
06.2023

Skills

  • Customer service expert
  • Attention to Detail
  • Critical Thinking
  • Application support

Timeline

Advisor II

Concentrix
04.2016 - Current

Customer Service Specialist

ACS, Inc, Sprint Business
02.2010 - 05.2010

Certified Pharmacy Technician

Eckerd/Rite Aid
03.2005 - 06.2008

Customer Service Representative

Capital Wine and Beverage
09.2004 - 03.2005

Head Cashier/Service Desk Associate

The Home Depot
12.2000 - 07.2004

Head Secretary

06.1995 - 11.1998

Social Work

Allegany College of Maryland

Social Work

Montgomery College

Bachelor of Science - Psychology

Frostburg State University

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Stephanie Hungerford