Stephanie Hunter
Maple Heights,OH
Summary
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
33
33
years of professional experience
Work History
Flight Attendant
United Airlines
Newark, NJ
09.1999 - Current
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Verified boarding passes and passports for all passengers.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Delivered onboard customer service including food and beverage service.
- Greeted passengers, answered questions, and directed them to their seats.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Provided assistance to disabled passengers when necessary.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Medical Biller and Coder
Dr. Leonard Katz
Cleveland Heights, Ohio
01.1992 - 07.1999
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Verified accuracy of patient information and insurance data in billing system.
- Submitted claims to insurance companies electronically or by mail.
- Reconciled accounts receivable to ensure accuracy of payments received.
- Resolved denied claims by researching payer requirements and preparing appeals.
- Maintained up-to-date knowledge of coding regulations and changes in reimbursement policies.
- Performed daily audits on all bills submitted for accuracy and completeness.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Provided customer service support to patients regarding billing inquiries.
- Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
- Interpreted physician orders, notes, lab results, radiology reports. for appropriate code assignment.
- Developed an understanding of how various insurance plans process claims for reimbursement purposes.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
- Prepared financial statements that summarize account activity over a period of time.
Education
High School Diploma -
Warrensville Heights High School
Warrensville Heights, OH06-1994
Bachelor of Science - Clinical Psychology
Argosy University
Orange, CASkills
- Flight safety
- Customer Service
- First Aid
- FAA Regulations
Timeline
Flight Attendant
United Airlines
09.1999 - Current
Medical Biller and Coder
Dr. Leonard Katz
01.1992 - 07.1999
High School Diploma -
Warrensville Heights High School
Bachelor of Science - Clinical Psychology
Argosy University